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Email Lagging up to 2 weeks

Discussion in 'Web & Email' started by IT_Wreck, Apr 15, 2008.

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  1. IT_Wreck

    IT_Wreck Thread Starter

    Apr 15, 2008
    Hey all,

    Here's the scenerio:

    We have 20 users at our office. All are equipped with a notebook running Vista (Ugh) with Office 2007 (Errgh). Everybody is set up with the same @ourdomain.com e-mail account hosted by a local company. I've set everyone up the same way with port 110 for POP3 and 25 for SMTP. No encryption enabled, As per the hosting company's instructions.

    Problem is, when we send/recieve e-mails, "sometimes" there is a lag before the recepient recieves the message. Most often, it happens when the receptionist takes a call, and sends an email to the appropriate person with missed call info. It will leave her outbox, and won't appear in the next persons inbox for anywhere from 4 hours to 8 days! Sometimes, they go without a hitch.

    I've contacted our host with the problem, and I get the common "Did you try this? Yes" and the "Did you try this? Yes", and then the "Well, I dunno then". Grr

    I ended up moving my PST file to a terminal services session with outlook 2003 and since then, the problem dissappeared (for me). However, I don't want to have to do this with everybody because users take their notebooks home and use their wireless internet, and RDP is slow with wireless, so it would be nice to have the outlook on their local machine working properly.

    Maybe this is a problem with Vista/Outlook 2007? Or ISP? or?

    Thanks in advance!
  2. tomdkat

    tomdkat Retired Trusted Advisor

    May 6, 2006
    Do you have web-based access to the e-mail accounts, like SquirrelMail or something? If so, one thing you can do is:
    1. Send a test message from Outlook 2007 to someone else inside the company.
    2. Login to the recipient's e-mail account using a web-based mail client.
    3. See if the message is in the recipient's inbox.
    If the message IS in the recipient's inbox, the message is being spooled to the mail server quickly. If the message is NOT in the recipient's inbox, there is some kind of bottleneck on the mail server's side. There could be a delay due to spam filtering or some configuration issue with their mail server.

    When conducting the test above, MAKE SURE the recipient's mail client (Outlook) is NOT running so that it won't have a chance to download mail before the test is done. :)

  3. mozzacajun


    Apr 1, 2008
    Use stamps and an envelope, might be quicker. Silly question, but are the dates on the machines current? The filtering software that may be in use at your host may not send out an email that is time stamped for 3 days in the future until that time has passed. Does this happen to ALL users or a select few?
  4. tomdkat

    tomdkat Retired Trusted Advisor

    May 6, 2006
    Great questions! :)

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