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Email Not Deleting

Discussion in 'Web & Email' started by Joanmurphy, May 20, 2019.

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  1. Joanmurphy

    Joanmurphy Thread Starter

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    May 20, 2019
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    Hello,
    I have been have this issue a lot lately. I cannot delete the emails from my list of emails I have received and when I open the email, I cannot delete the email from the website. It will highlight the delete in the website but will not allow me to delete. It will not highlight the delete option when I try to delete it from the seveal emails I receive daily.
    Please help! By the way, I have rebooted my computer several times and it still has not fixed the issue!
    Thank You,
    Joanie
     
  2. jmatt

    jmatt

    Joined:
    Apr 7, 2000
    Messages:
    844
    What website?
     
  3. Joanmurphy

    Joanmurphy Thread Starter

    Joined:
    May 20, 2019
    Messages:
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    The website where the email came from originally. For example, Kohls, I can't delete by clicking a checkmark in front of the email I received so I open the email. When I'm in the website the email came from, the delete button will be highlighted, as to me being able to delete it but, it won't delete.
     
  4. Joanmurphy

    Joanmurphy Thread Starter

    Joined:
    May 20, 2019
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    Also, I am able to delete my emails from my cell phone just not on my computer.
     
  5. jmatt

    jmatt

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    This is a website example.
    https://mail.google.com/
    With your computer, are you using an email client?
    Outlook, Thunderbird are examples.
     
  6. Joanmurphy

    Joanmurphy Thread Starter

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    Yahoo.com
     
  7. plodr

    plodr

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    16,853
    First Name:
    Liz
    Hold the mouse over an email you want to delete on yahoo.com
    You'll see 3 icons: a magnifying glass, a trash can and a star. Click on the trash can and the email should disappear. It might take a few seconds. yahoo is not fast.
     
  8. Joanmurphy

    Joanmurphy Thread Starter

    Joined:
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    Ok, I did what you told me to do and nothing comes up. When I click on the mouse while holding over an email, the left click gives me the options to open, save, view in another way etc. The right click of the mouse opens the email so its not working.
     
  9. plodr

    plodr

    Joined:
    Jun 27, 2014
    Messages:
    16,853
    First Name:
    Liz
    You don't click on an email, you hover over it to see the 3 icons.
    Yinbox.jpg

    The 7th item in this inbox, shows the 3 icons.
    Left click on the middle icon - the trashcan.
     
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