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email on mac os yosemite

Discussion in 'Apple Mac' started by conlo, Nov 17, 2018.

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  1. conlo

    conlo Thread Starter

    Joined:
    Dec 30, 1999
    Messages:
    552
    I cannot access my email because they say my user name or password is not recognized. I am asked to enter a new name and password, and it says they will phone me at my given phone number to give me a number to be able to change it. Their icon shows it is ringing but my phone is not. What can I do??
     
  2. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,371
    First Name:
    Wayne
    you need to provide a lot more info

    the email address - not all just post the after the @ bit
    the email client program on the computer - are you using the apple default program for email
    have you tried logging onto the email via a webpage ?

    does the email work on any other device

    is this a new mac computer you have ?
    and has it worked in the past?

    please answer all questions
     
  3. brooklynboy

    brooklynboy

    Joined:
    Jul 10, 2005
    Messages:
    296
    Are you confusing this with an Apple log in failure?
     
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