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email problems

Discussion in 'Virus & Other Malware Removal' started by Jennifer2222, Sep 4, 2004.

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  1. Jennifer2222

    Jennifer2222 Thread Starter

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    ive installed a netgear router and it wont let me check any of my email accounts on yahoo or excite or any other place ... does anyone know what i need to do
     
  2. Cheeseball81

    Cheeseball81 Retired Moderator

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    Delete the temporary Internet files
    To delete the temporary Internet files, follow these steps:
    Start Internet Explorer.
    On the Tools menu, click Internet Options, and then click the General tab.
    Under Temporary Internet files, click Delete Cookies.
    Click OK when you are prompted to confirm the deletion.
    Click Delete Files.
    Click OK when you are prompted to confirm the deletion.
    Under History, click Clear History.
    Click Yes when you are prompted to delete your history of visited Web sites.
    Click OK.

    Then check your security settings, content, and advanced settings in Internet Explorer
     
  3. Jennifer2222

    Jennifer2222 Thread Starter

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    ive done that and it still wont let me, i even tried downloading a different browser like firefox and it still wont let me check any email services at all
     
  4. Cheeseball81

    Cheeseball81 Retired Moderator

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    Did you configure Security settings for the Trusted sites zone in IE: IE, Tools, Internet Options, Security tab, select Trusted sites, Default Level. Sites, enter the address (URL) of the site in the Add this Web site to the zone: box, Add, OK, Apply.

    Check Firewall/Network Configuration?
     
  5. Jennifer2222

    Jennifer2222 Thread Starter

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    yeah i just tried that, i still cant check my email, i see my email or how many emails i have but it wont take me to the inbox or anything
     
  6. Cheeseball81

    Cheeseball81 Retired Moderator

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    Do you have Norton's by any chance?

    It seems like something is prohibiting you from connecting to a secure site
     
  7. hewee

    hewee

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    Try this here. Go to run and type in Winipcfg and then click on "reless all" and then on "renew all".
     
  8. Jennifer2222

    Jennifer2222 Thread Starter

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    yeah i got norton, and avg, and today i had a guy put up some firewalls for me also, i dont know if that might be it, and also he said i should do a windows update and i tried that and it wont even let me do a windows update it gives me some kind of error
     
  9. Cheeseball81

    Cheeseball81 Retired Moderator

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    Well for Norton you can try this:

    Open the product.
    Click Privacy Control.
    If using Norton Internet Security , Norton Internet Security Professional, or Norton Personal Firewall 2003 or 2004, click Configure.
    Click Custom Level.
    Make sure that the option "Enable Secure Connection" is checked.
    Click OK and OK again.
    Close your browser.
    Close the product.
    Open your browser and try to connect.

    Either that or a port might have to be opened somewhere
     
  10. Cheeseball81

    Cheeseball81 Retired Moderator

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    Thanks for jumping in, Harry :)
     
  11. hewee

    hewee

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    Try what I said in my above post. This is what you have to do any time you add or take away a router.

    Also you have to give the ok for your email program to get tru your firewall.
     
  12. hewee

    hewee

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    Your welcome Cheeseball81 :)
     
  13. Jennifer2222

    Jennifer2222 Thread Starter

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    no none of that stuff worked either, i dont know what to do now to get into any email accounts it wont work on the other computer i have either
     
  14. hewee

    hewee

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    Cheeseball81 will have to tell you how to use Norton's firwall because I don't know how but I bet it is blocking you because it was not setup right.
     
  15. Cheeseball81

    Cheeseball81 Retired Moderator

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    If you go into Internet Properties - Connections - LAN settings

    Is Use a Proxy checked?
     
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