Email Receiving Problems.

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adinunzio10

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Joined
Oct 28, 2011
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Another problem I am running into is on my godaddy hosting account we have 7 employees with there own email with all but one in the US. I don't know if it is just a coincidence but the employee residing in Canada seems to have problems a lot with receiving emails, even from me who is on the same host and domain. There is no significance to why some emails are not being received by her from me or other people but then some do. No bounce backs or errors when sending receiving so have no idea what the cause is. She is running Windows 7 using outlook 2007.
Thanks in advance,
Alfredo
 

adinunzio10

Thread Starter
Joined
Oct 28, 2011
Messages
18
Bounce, anyone have any ideas? still having these problems, still more emails not going through but some do, from the same ppl and no difference between the two emails.
 
Joined
Apr 14, 2010
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Perhaps the allotted email quota to your account exceeded. This might be also causing the problem. Make sure you delete few old mails. If problem is not related to with email quota, then check the MX record of your domain name. The mail exchange record which is a part of your DNS zone and it figures out which server is currently handling your emails. Use the following website to check MX record.


If you notice any configuration mistake; you should contact your service provider to change the record correct one.







 

adinunzio10

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Joined
Oct 28, 2011
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18
Thanks for the response, the emails are under an unlimited plan so no quota, the only limits I see are SMTP relays.
I did mxtoolbox and everything seems to check out fine. can't figure this out, she is still coming into problems and godaddy has been no help to me.
 

adinunzio10

Thread Starter
Joined
Oct 28, 2011
Messages
18
No problems with Quota, on an unlimited account ,still having problems receiving messages that should not be causing problems.. any ideas?
 
Joined
Jul 29, 2001
Messages
21,334
Set up an account locally on your computer in Outlook for the user that cannot access email and see if it works. If it works on your end there is a configuration problem on their end.
 

adinunzio10

Thread Starter
Joined
Oct 28, 2011
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18
Yeah my assumption was its on their end ,we have many accounts set up that work fine its only hers that is having problems. I am just unsure about what on her end is cuasing these problems and what to do to fixit.
 
Joined
Jul 29, 2001
Messages
21,334
Try and set it up on your end first and then you will have an idea of the way it is supposed to be properly set up. Then use something like TeamViewer to connect remotely and see if everything is set up properly.
 
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