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Emails bouncing back

Discussion in 'Web & Email' started by stevecook, Jan 11, 2006.

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  1. stevecook

    stevecook Thread Starter

    Joined:
    Oct 8, 2005
    Messages:
    457
    Can anyone tell me why I'm getting most of my emails sent back?

    Reports:
    Reporting-MTA: dns; me.freeserve.com
    X-SMTP-Server-Queue-ID: D91785C050FF
    X-SMTP-Server-Sender: rfc822; [email protected]
    Arrival-Date: Sun, 8 Jan 2006 20:49:23 +0100 (CET)
    Content-Type: text/plain

    Final-Recipient: rfc822; [email protected]
    Action: failed
    Status: 4.0.0
    Diagnostic-Code: X-SMTP-Server; host smtpin.tesco.net[81.103.221.10] said: 452
    Message rejected (in reply to end of DATA command)

    This is the SMTP Server program at host me.freeserve.com.

    I'm sorry to have to inform you that your message could not be
    be delivered to one or more recipients. It's attached below.

    For further assistance, please send mail to <postmaster>

    If you do so, please include this problem report. You can
    delete your own text from the attached returned message.



    The SMTP Server program

    <[email protected]>: host smtpin.ntlworld.com[81.103.221.10] refused to
    talk to me: 421 aamta04-winn.ispmail.ntl.com connection refused from
    [193.252.22.157]



    Reporting-MTA: dns; me.freeserve.com
    X-SMTP-Server-Queue-ID: 6F28F1C01E50
    X-SMTP-Server-Sender: rfc822; [email protected]
    Arrival-Date: Sat, 31 Dec 2005 14:40:17 +0100 (CET)
    Content-Type: text/plain

    Final-Recipient: rfc822; [email protected]
    Action: failed
    Status: 4.0.0
    Diagnostic-Code: X-SMTP-Server; delivery temporarily suspended: host
    smtpin.tesco.net[81.103.221.10] refused to talk to me: 421
    aamta05-winn.ispmail.ntl.com connection refused from [193.252.22.157]
     
  2. EAFiedler

    EAFiedler Moderator

    Joined:
    Apr 25, 2000
    Messages:
    14,172
    Hi stevecook

    Is the @ sign supposed to be between your name or before freeserve.co.uk ?
     
  3. stevecook

    stevecook Thread Starter

    Joined:
    Oct 8, 2005
    Messages:
    457
  4. EAFiedler

    EAFiedler Moderator

    Joined:
    Apr 25, 2000
    Messages:
    14,172
    OK, just verifying that.

    What happens when you send a message to yourself?
     
  5. stevecook

    stevecook Thread Starter

    Joined:
    Oct 8, 2005
    Messages:
    457
    Just sent a message to myself and received it without problem. The messages that are coming back are taking 3 to 4 days to return.
     
  6. EAFiedler

    EAFiedler Moderator

    Joined:
    Apr 25, 2000
    Messages:
    14,172
    Since your server delivered your message to you, it sounds like it is a problem with tesco's servers.

    Are you receiving e-mails from contacts using tesco e-mail addresses?
    If so, then it sounds like Tesco's servers are not accepting mail from freeserve.

    Do you have a Gmail, Hotmail or Yahoo account you can use to try sending your Contact a message?
     
  7. Selppinevoli

    Selppinevoli

    Joined:
    May 2, 2005
    Messages:
    104
    Yes, it appears that Tesco is blocking email coming from your domain (cook3395.freeserve.co.uk). Unforunately, you'll have to contact Tesco's tech support (who will probably have no idea what to do, neither will they probably be able to fix it for you anyways).

    Try sending an email to [email protected] with a description of your problem and the error email you posted here if Tesco's tech support can't help you.
     
  8. stevecook

    stevecook Thread Starter

    Joined:
    Oct 8, 2005
    Messages:
    457
    I've also had some emails sent back from addresses at ntlworld.com and some of these were just straight email text messages with no attachments.
    I am receiving emails from the addresses that are rejecting my replies (whether sent as replies or new messages).
     
  9. Selppinevoli

    Selppinevoli

    Joined:
    May 2, 2005
    Messages:
    104
    That's because their email servers are blocking messages coming from your email server, but not the other way around. Your email server is still accepting messages from theirs.

    If they've been receiving a lot of spam email either from cook3395.freeserve.co.uk or just freeserve.co.uk email addresses, then that email domain might have been put on a blacklist on their servers.
     
  10. stevecook

    stevecook Thread Starter

    Joined:
    Oct 8, 2005
    Messages:
    457
    There is no spam sent from my address and the addresses that are refusing are family and friends. Is there any body I can approach to get these restrictions removed or do I have to change my email address or ISP?
     
  11. Selppinevoli

    Selppinevoli

    Joined:
    May 2, 2005
    Messages:
    104
    There COULD be spam being sent from freeserve.co.uk email addresses. Yours isn't the only email address at freeserve.

    I'll repeat for you what I posted in a few posts above yours:
    It is being blocked on their end. Only thing you can do is contact them.
     
  12. stevecook

    stevecook Thread Starter

    Joined:
    Oct 8, 2005
    Messages:
    457
    As you suggested I have emailed the postmaster at Tesco but that won't help with the ntlworld emails (will this be the same problem on the ntl network?) and if so do you know the postmaster address for them please?
     
  13. Selppinevoli

    Selppinevoli

    Joined:
    May 2, 2005
    Messages:
    104
    It'll probably be the same problem if you're getting the same error message back.

    I think all email domains are required to have a [email protected] email address. So for ntlworld, try [email protected]
     
  14. stevecook

    stevecook Thread Starter

    Joined:
    Oct 8, 2005
    Messages:
    457
    Have emailed the postmasters at tesco and ntlworld and await a reply.
    Thanks for your help - I will post if I get any response.
     
  15. stevecook

    stevecook Thread Starter

    Joined:
    Oct 8, 2005
    Messages:
    457
    The postmasters at ntlworld and tesco can't be bothered to reply to my requests for help and information, however the emails are now getting through OK!!
    Thanks again for your help.
     
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