Emails from Hotmail not getting through

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wallace320

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My wife has a Hotmail account. Occassionally and seemingly randomly, emails that she sends to my email (a corporate email) are not getting through. Some of the time, she gets a bounce back reply message. Sometimes she doesn't. When she gets it, all it says is:

"This is an automatically generated Delivery Status Notification. Delivery to the following recipients failed."

She says my email address is the only one that bounces back to her. I had my IT guy check on it from our end, and when he looks in the system he sees:

"Diagnostics-Code: smtp; 503 This mail server requires authentication when attempting to send to a non-local email address. Please check your mail client settings or contact your administrator to verify that the domain or address is defined for this server".

My IT guy said the forums he checked out showed hundreds of Hotmail users having similar problems, but he didn't tell me anything about the possible solution (yet).

Any ideas????????
 

TerryNet

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Terry
From where does that message come? From a Hotmail server or a server at your company?
 

TerryNet

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I don't understand that second message. Is it associated with your wife's mail, saying that it got to your company's main mail server but it rejected it?
 

wallace320

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The message, "This is an automatically generated Delivery Status Notification. Delivery to the following recipients failed", is the message that my wife sees in the message that bounces back to her.

the message about the diagnostic is the one my IT guys sees when he looks on our sytem - I guess he finds script on there at the time my wife tries to send that email, and that diagnostic message is why he sees.
 

TerryNet

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Then my guess is that the company system is messed up at that point--a database unavailable or a local server down or an internal network link broken.
 
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