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Enigma SpyHunter software refund

Discussion in 'Virus & Other Malware Removal' started by kbinternet, Feb 8, 2004.

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  1. kbinternet

    kbinternet Thread Starter

    Joined:
    Jan 17, 2004
    Messages:
    8
    Hello

    I've been trying for about 4 weeks to get a refund from Enigma software for their SpyHunter product - to no avail. I've tried sending emails to their tech support, sales and general questions and still no replies. Their user agreement does say that refunds are possible within 90 days - I think it says - in special circumstances.

    So my reason for writing is two-fold. To see if anyone has any suggestions for getting a refund. Secondly to warn others about this unfortunate experience.

    I bought the software naively, as I was getting a slew of ads. Their pop-up said they could fix this but after I bought it I still had a bunch of ads. Subsequently I found this board and learned about Adware, which found an additional 143 files and processes that were suspect.

    My system is clean now but it makes me mad that companies can get away with such poor products and service.

    Thanks for listening.
    Trina
     
  2. Byteman

    Byteman Gone but Never Forgotten

    Joined:
    Jan 24, 2002
    Messages:
    17,742
    Hi, Well, one thing to try is get in touch with the bank that you have your credit card through, they usually will help you with refunds of any purchases. Just a phone call is all it may take to get the refund started- has worked for me a couple of times sellers were balking....doing this should credit your account on your next statement.
     
  3. hewee

    hewee

    Joined:
    Oct 26, 2001
    Messages:
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