Entry Point Not Found

[Cathy421]

My screen and icons were large. I went to reboot my computer (I have WIndows XP) and I am getting an error message. It says "Isass.exe Entry Point Not Found". Then it states "The procedure entry point_resetstkoflow could not be located in the dynamic link library msvcrt.dll" I then click okay and the screen is black. Nothing happens. I rebooted and got the same error but instead of saying Isass.exe, It says services.exe.
I don't know what to do. I cannot even get into my computer at all. I am using a different computer right now.
Please help. I hope this is somthing that is fixable and I hope somebody is familiar with this.
I have put in search terms with different terms in the error message and have come up empty handed each time.
If anyone can help, "thanks" in advance!

Cathy421

 

[Dan O]

Cathy,

I found this MS article for you: http://support.microsoft.com/default.aspx?scid=kb;en-us;324762

Good luck.

 

[Cathy421]

Dan,
Thank you so much for this. It is exactly what I was looking for. But I did run into a problem. When I got to set up and pressed R to start the recovery console, and was going to start the "repair", it asks for an Administrator password.... I don't know what that is. I asked my husband, who installed XP, from the upgrade disk, and he said that he doesn't even think he put in a password. He said he thought it was an option and he did not do it.
My question is, is there a default administrator password that XP has or how can I get in?
I just clicked enter to bypass it, and it seemed to work until I went to expand the msvcrt.dl file into my sindows system 32 directory. Then it gave me an access denied message.
Dan, if you know how to bypass this, that would be great. Or if anyone reading this forum knows what to do, I would appreciated any help.
(If you need to know the exact steps I am peforming, just visit the URL Dan posted in the previous responce).
Thanks.

Cathy

 

[TonyKlein]

If you haven't set an administrator password, just hit "Enter" when asked for one.

That will do, and the Recovery Console will be started.

Cheers,

 

[Cathy421]

Tony,
I did do that. I just clicked enter to bypass it, and it seemed to work until I went to expand the msvcrt.dl file into my windows system 32 directory. Then it gave me an access denied message.
I believe I got the access denied code due to not having logged in as the admin with the admin password.
Maybe that is not why I got access denied, but I can't see any other reason.
That is why I need to try to figure out how to get past the password thing were I still can expand the msvcrt.dl file into my sindows system 32 directory without getting an "access denied" message.
This seems like a major big mess to me!

I hope I can get through this without having to completely format my hard drive and start from scratch.

Thanks for your suggestion.

Cathy

 

[TonyKlein]

If no administrator password is set, that's unlikely.

It could be because you're trying to copy from/to a location you're not allowed to.

From Description of the Windows XP Recovery Console (Q314058)


"When you use the Windows Recovery Console, you can use only the following folders:
The root folder

- The %SystemRoot% folder and the subfolders of the Windows installation that you are currently logged on to

- The Cmdcons folder

- Removable media drives such as CD-ROM or DVD-ROM drives


NOTE : If you try to obtain access to other folders, you receive an "Access Denied" error message. Also, while you are using the Windows Recovery Console, you cannot copy a file from the local hard disk to a floppy disk. You can copy a file from a floppy disk or from a CD-ROM to a hard disk, and from one hard disk to another hard disk. "

 

[Mosaic1]

If you didn't convert the drive to NTFS, you can use a Dos bootdisk to take you directly to a command prompt when you boot. Then use the copy command to copy the file to the correct directory too.


You can extract the file from the i386 Folder on the install CD using Windows.

 

[Cathy421]

I am getting a little confused here.
What I did, from the instructions on http://support.microsoft.com/defaul...kb;en-us;324762
was rename teh msvcrt.dll file to msvcrt.old in the windows/system32 directory. Then I tried to expand the msvcrt.dl file from the Windows XP upgrade CD-ROM into the windows/system32 directory. That is when I got access denied.
If I am not able to do that, I don't know why it said to do it in the instructions on that above URL I mentioned.
It states in the URl that you sent:

"NOTE: If you try to obtain access to other folders, you receive an "Access Denied" error message. Also, while you are using the Windows Recovery Console, you cannot copy a file from the local hard disk to a floppy disk. You can copy a file from a floppy disk or from a CD-ROM to a hard disk, and from one hard disk to another hard disk."

I am copying from a CD-ROM to a hard disk. It states that I can do this. I don't understand why I am not able to do it.

I apologize if I am being a pain or just being ignorant. I am trying to understand what is going on. I understand what I am doing in the way or renaming the file and then coping the "good" file from the CD-ROM. I am just not understanding the denied access thing and where I go from here since I cannot copy that file.

Should I rename the file back to it's original name and then do something else from there? Or possible copy the file from the CD-ROM to a floppy and see if the system32 directory will accept it from the floppy instead of the CD-ROM? These are just some ideas that aren't wonderful but I am just trying to figure out something.

Again, Tony, thank you for your help and patience.

By the way, I like the photo of you and your family! It's nice!

Take care.

Cathy

 

[TonyKlein]

Thanks!

As you appear to have installed Service Pack 1, forget about the CD-ROM, but copy the dll from your WINDOWS\ServicePackFiles\i386 folder to windows/system32

The dlls in your SevicePackFiles folder aren't compressed, so you don't even need to expand them first

And if that won't work in Recovery Console (but I can't see why it shouldn't), by all means, try it Mo's way.

You can also first copy the dll from WINDOWS\ServicePackFiles\i386 to the root of your drive in order to make the command line less complicated.

 

[Cathy421]

I am not showing a ServicePackFiles directory. I tried copying that file and I got an message saying "The system cannot find the file or directory specified". I did a DIR at the Windows directory and did not see a ServicePackFiles directory.

I guess it is the WIndows XP CD-ROM that is not letting me copy that file. (Hey, I am catching on!!!! At first I thought my hard drive was not letting me copy the file to it, but it is the other way around.)

I cannot "use a Dos bootdisk to take you directly to a command prompt when you boot" as I do not have a DOS bootdisk.

There is one other thing I was thinking. There is some places on the web that will let you download the msvcrt.dll file. One of the places I was looking at was www.dll-files.com/dllindex/dll-files.shtml?msvcrt

I was about to download the file and I got a message saying "Some files can harm your computer. If the file information below looks suspicious, or you do not fully trust the source, do not open or save this file"

Is this something that should concern me? Are these places reputable or not? If so, it gives me the option to download from Sweden, or another site in Canada.
It will down load as a ZIP file, can I expand a ZIP file when I copy it into my sytem32 directory?

Again, I thank you for the help and hope that with your help, I will be back up and running. It is essential since we run our home business from my computer.

Thanks again!

Cathy

 

[Cathy421]

Okay!!! I got it fixed!
I did not leave a space in one of the commands. That's all it was!
I was able to expand the file. Instead of saying invalid command, all it would say was access denied. BUt it's all fixed!
Chalk it up to experience!

Thanks guys for all your help.
I appreciate it VERY VERY much!!!!!

Cathy

 

[mal1930]

Hi, The message you saw was a standard warning. I use NAV and it checks every file I download anyway so I do not have to worry.

I used AVG anti virus before that and it also ran all the time.

You have to use your own judgement about as it and downloading files from it but most sites virus scan their files anyway so it is pretty safe to ignore the message, Peace Mal

 

[TonyKlein]

Glad to hear you got it fixed, Cathy!