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Epson printer paper jam

Discussion in 'Hardware' started by mthumjdo, Oct 10, 2018.

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  1. mthumjdo

    mthumjdo Thread Starter

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    My Epson WF-3540 printer has a message that there is a paper jam. I have checked multiple times and there is no jam. I gone through all the recommended methods and still the same message. Is there a solution out there somewhere?


    mthumjdo
     
  2. mthumjdo

    mthumjdo Thread Starter

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    Tech Support Guy System Info Utility version 1.0.0.4
    OS Version: Microsoft Windows 10 Home, 64 bit
    Processor: Intel(R) Core(TM) i3-4170 CPU @ 3.70GHz, Intel64 Family 6 Model 60 Stepping 3
    Processor Count: 4
    RAM: 8117 Mb
    Graphics Card: Intel(R) HD Graphics 4400, 1024 Mb
    Hard Drives: C: 97 GB (60 GB Free); D: 9 GB (9 GB Free); G: 931 GB (815 GB Free); J: 465 GB (347 GB Free);
    Motherboard: HP, 2B5B
    Antivirus: Avast Antivirus, Enabled and Updated
     
  3. plodr

    plodr

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    Liz
    This isn't your model but you might want to open up your WorkForce printer and check if you have a spring.
     
  4. mthumjdo

    mthumjdo Thread Starter

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    plodr, There is no spring. Image looks just like my 3540, Everything in the area of the image looks like my printer but everything is hard plastic.
    mthumjdo
     
  5. plodr

    plodr

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    Sorry. That's about all I found besides the usual "recommended" fixes"

    One person took out all the ink carts then put them back in and the paper jam issue was gone. (It didn't sound logical but when it comes to computers and hardware, illogical things happen.)
     
  6. mthumjdo

    mthumjdo Thread Starter

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    Tried that a couple of times
    Thanks for tryiing
    mthumjdo
     
  7. mthumjdo

    mthumjdo Thread Starter

    Joined:
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    Finally got it working. I took a sheet of paper towel and folded it lengthwise until it waw about 3/4 inch wide. Unplugged the printer. I was able to slide the ink cartridge case back and forth. I then put the cartridge case to the right. Put the folder paper towel under the case. I slid the case over the paper towel about 15 times. The paper towel absorbed a lot of ink. I then power up the printer and the paper jam was gone. Quality of ink is great again. plodr, thanks for all your imput.
    mthumjdo

    My second printer is also giving me fits. I use off brand cartridges. I have for years and never had a problem. The printer worked fine then it suddenly stopped printing and told my to use Epson cartridges. Guess I should put this on as a separate problejm.
     
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