1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Erratic, and SLOW - help

Discussion in 'Virus & Other Malware Removal' started by seruch, Jan 7, 2007.

Thread Status:
Not open for further replies.
  1. seruch

    seruch Thread Starter

    Joined:
    Jan 7, 2007
    Messages:
    3
    OK,
    I'm not a novice, but late last week got a new challenge. Have been using McAfee, recently went to Comcast (ISP) versions which are free, and keep DAT's updated, and run Lavasoft and Spybot about 1ce per week.

    Daughter, who doesn't have the best net habits, I'll admit, complained of getting knocked off the net, and couldn't get back in. I tried a few things, but system was bogged down to a crawl. Literally - even shutting down - would try to shut down, and 10 minutes later, still not shut down. Boot-ups changed from being about 3-4 minutes to 5-6 minutes, if successful at all. Tried to run McAfee for a scan, and it would lock. Ditto with Lavasoft, but not Spybot. Spybot reported about 30 tracking cookies, which is not unusual, but cleaned them no issue, nothing worse.

    Ran HJT, found SpamBlockerUtility, and removed with HJT, but still lots of problems -
    Flashlight icon lockup when going into MyComputer
    McAfee lockups
    Intermittent ability to get to net at all
    Extreme slowness to do anything
    All without seeing a lot of HD LED flashing
    Task manager Performance tab shows low CPU usage - 4-7% mostly, nothing unusual for mem usage.

    Tried some online scans in safe mode, and when I could in normal mode - Kaspersky, NAV, and AVG - show no threats except a few tracking cookies. Downloaded AVG, and have finally run that and McAfee in normal mode, with no virus' noted.

    Tried to remove HP All-In-One (7210) software, somewhat successfull, but still remnants in processes.

    I'm connected now, and running better now, but I'm concerned I haven't really removed the problem:eek: . Note that I have rundll32.exe running, and am using Win2K, which I understand is still potentially indicative of an issue. Sorry for the long thread, but thought I'd give some background. Here's my HJT log, from now:

    Logfile of HijackThis v1.99.1
    Scan saved at 9:37:09 AM, on 1/7/2007
    Platform: Windows 2000 SP4 (WinNT 5.00.2195)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\WINNT\System32\smss.exe
    C:\WINNT\system32\winlogon.exe
    C:\WINNT\system32\services.exe
    C:\WINNT\system32\lsass.exe
    C:\WINNT\system32\svchost.exe
    C:\WINNT\system32\spoolsv.exe
    C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
    C:\WINNT\System32\svchost.exe
    C:\WINNT\system32\hidserv.exe
    C:\Program Files\Ahead\InCD\InCDsrv.exe
    C:\Program Files\Common Files\McAfee\HackerWatch\HWAPI.exe
    C:\PROGRA~1\McAfee\MSC\mclogsrv.exe
    C:\PROGRA~1\McAfee\MSC\mcupdmgr.exe
    c:\program files\common files\mcafee\mna\mcnasvc.exe
    C:\PROGRA~1\McAfee\VIRUSS~2\mcods.exe
    C:\PROGRA~1\McAfee\MSC\mcpromgr.exe
    c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
    c:\PROGRA~1\COMMON~1\mcafee\redirsvc\redirsvc.exe
    C:\PROGRA~1\McAfee\VIRUSS~2\mcshield.exe
    C:\PROGRA~1\McAfee\VIRUSS~2\mcsysmon.exe
    C:\PROGRA~1\McAfee\MSC\mctskshd.exe
    C:\PROGRA~1\McAfee\MSC\mcusrmgr.exe
    C:\Program Files\McAfee\MPF\MPFSrv.exe
    C:\PROGRA~1\McAfee\MPS\mps.exe
    C:\WINNT\system32\regsvc.exe
    C:\WINNT\system32\MSTask.exe
    C:\WINNT\system32\stisvc.exe
    C:\WINNT\System32\WBEM\WinMgmt.exe
    C:\WINNT\system32\MsPMSPSv.exe
    C:\WINNT\system32\svchost.exe
    C:\WINNT\Explorer.EXE
    C:\Program Files\McAfee\MPS\mpsevh.exe
    C:\PROGRA~1\mcafee.com\agent\mcagent.exe
    C:\WINNT\system32\devldr32.exe
    C:\WINNT\system32\devldr32.exe
    C:\Program Files\Ahead\InCD\InCD.exe
    C:\Program Files\Microsoft Hardware\Mouse\point32.exe
    C:\Program Files\Eisenworld\PCBackup\ABScheduler.exe
    C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
    C:\Program Files\QuickTime\qttask.exe
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\Program Files\ASUS\Probe\AsusProb.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
    C:\Program Files\ATI Multimedia\RemCtrl\ATIX10.exe
    C:\PROGRA~1\Ahead\Ahead\data\Xtras\mssysmgr.exe
    C:\Program Files\Creative\MediaSource\Detector\CTDetect.exe
    C:\Palm\HOTSYNC.EXE
    C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
    C:\Program Files\Nikon\PictureProject\NkbMonitor.exe
    C:\Program Files\Microsoft Office\Office\1033\msoffice.exe
    C:\WINNT\System32\rundll32.exe
    C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
    C:\PROGRA~1\HP\DIGITA~1\bin\hpqnrs08.exe
    C:\WINNT\system32\HPZinw12.exe
    C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
    C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
    C:\Program Files\Grisoft\AVG Free\avgcc.exe
    C:\PROGRA~1\COMMON~1\McAfee\EmProxy\emproxy.exe
    C:\Program Files\Internet Explorer\IEXPLORE.EXE
    C:\Program Files\HJT\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net/home.html
    O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
    O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - c:\program files\mcafee\virusscan\scriptcl.dll
    O2 - BHO: McAfee Popup Blocker - {C68AE9C0-0909-4DDC-B661-C1AFB9F5AE53} - c:\program files\mcafee\mps\mcpopup.dll
    O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
    O4 - HKLM\..\Run: [nForce Tray Options] sstray.exe /r
    O4 - HKLM\..\Run: [InCD] C:\Program Files\Ahead\InCD\InCD.exe
    O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINNT\system32\NeroCheck.exe
    O4 - HKLM\..\Run: [POINTER] point32.exe
    O4 - HKLM\..\Run: [Iomega Startup Options] C:\Program Files\Iomega\Common\ImgStart.exe
    O4 - HKLM\..\Run: [PCBackup Scheduler] C:\Program Files\Eisenworld\PCBackup\ABScheduler.exe
    O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
    O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
    O4 - HKLM\..\Run: [UpdReg] C:\WINNT\Updreg.exe
    O4 - HKLM\..\Run: [AHQInit] C:\Program Files\Creative\SBLive2k\Program\AHQInit.exe
    O4 - HKLM\..\Run: [MSKDetectorExe] C:\Program Files\McAfee\SpamKiller\MSKDetct.exe /uninstall
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
    O4 - HKLM\..\Run: [ASUS Probe] C:\Program Files\ASUS\Probe\AsusProb.exe
    O4 - HKLM\..\Run: [McAfee Privacy Service] C:\Program Files\McAfee\MPS\mps.exe -r
    O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
    O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
    O4 - HKCU\..\Run: [ATI Remote Control] C:\Program Files\ATI Multimedia\RemCtrl\ATIX10.exe
    O4 - HKCU\..\Run: [PhotoShow Deluxe Media Manager] C:\PROGRA~1\Ahead\Ahead\data\Xtras\mssysmgr.exe
    O4 - HKCU\..\Run: [NBJ] "C:\Program Files\Ahead\Nero\Nero BackItUp\NBJ.exe"
    O4 - HKCU\..\Run: [Creative Detector] C:\Program Files\Creative\MediaSource\Detector\CTDetect.exe /R
    O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
    O4 - Global Startup: HotSync Manager.lnk = C:\Palm\HOTSYNC.EXE
    O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
    O4 - Global Startup: NkbMonitor.exe.lnk = C:\Program Files\Nikon\PictureProject\NkbMonitor.exe
    O9 - Extra button: ATI TV - {44226DFF-747E-4edc-B30C-78752E50CD0C} - C:\Program Files\ATI Multimedia\tv\EXPLBAR.DLL
    O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky.com/kos/eng/partner/default/kavwebscan_unicode.cab
    O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab
    O16 - DPF: {49232000-16E4-426C-A231-62846947304B} - http://ipgweb.cce.hp.com/rdqaio/downloads/sysinfo.cab
    O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.mcafee.com/molbin/shared/mcinsctl/en-us/4,0,0,90/mcinsctl.cab
    O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
    O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://download.mcafee.com/molbin/shared/mcgdmgr/1,0,0,26/mcgdmgr.cab
    O23 - Service: ATI Smart - Unknown owner - C:\WINNT\system32\ati2sgag.exe
    O23 - Service: AVG Anti-Spyware Guard - Anti-Malware Development a.s. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
    O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
    O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
    O23 - Service: Carbon Copy 32 (CarbonCopy32) - Compaq Computer Corporation. - C:\WINNT\system32\ccsrvc.exe
    O23 - Service: Carbon Copy Scheduler (CarbonCopyScheduler) - Compaq Computer Corporation. - C:\WINNT\system32\schdsrvc.exe
    O23 - Service: Logical Disk Manager Administrative Service (dmadmin) - VERITAS Software Corp. - C:\WINNT\System32\dmadmin.exe
    O23 - Service: McAfee E-mail Proxy (Emproxy) - McAfee, Inc. - C:\PROGRA~1\COMMON~1\McAfee\EmProxy\emproxy.exe
    O23 - Service: HP Port Resolver - Hewlett-Packard Company - C:\WINNT\system32\spool\drivers\w32x86\3\HPBPRO.EXE
    O23 - Service: HP Status Server - Hewlett-Packard Company - C:\WINNT\system32\spool\drivers\w32x86\3\HPBOID.EXE
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: InCD Helper (InCDsrv) - Ahead Software AG - C:\Program Files\Ahead\InCD\InCDsrv.exe
    O23 - Service: IomegaAccess - Iomega Corporation - C:\WINNT\system32\IomegaAccess.exe
    O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: McAfee HackerWatch Service - McAfee, Inc. - C:\Program Files\Common Files\McAfee\HackerWatch\HWAPI.exe
    O23 - Service: McAfee Log Manager (McLogManagerService) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mclogsrv.exe
    O23 - Service: McAfee Update Manager (mcmispupdmgr) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcupdmgr.exe
    O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\program files\common files\mcafee\mna\mcnasvc.exe
    O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~2\mcods.exe
    O23 - Service: McAfee Protection Manager (mcpromgr) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcpromgr.exe
    O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
    O23 - Service: McAfee Redirector Service (McRedirector) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\redirsvc\redirsvc.exe
    O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~2\mcshield.exe
    O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~2\mcsysmon.exe
    O23 - Service: McAfee Task Scheduler (McTskshd.exe) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mctskshd.exe
    O23 - Service: McAfee User Manager (mcusrmgr) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcusrmgr.exe
    O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Program Files\McAfee\MPF\MPFSrv.exe
    O23 - Service: McAfee Privacy Service (MPS9) - McAfee, Inc. - C:\PROGRA~1\McAfee\MPS\mps.exe
    O23 - Service: Pml Driver HPZ12 - HP - C:\WINNT\system32\HPZipm12.exe
    O23 - Service: SonicWall VPN Client Service (RampartSvc) - SonicWALL, Inc. - C:\Program Files\SonicWALL\SonicWALL Global VPN Client\RampartSvc.exe
    O23 - Service: X10 Device Network Service (x10nets) - Unknown owner - C:\PROGRA~1\ATIMUL~1\RemCtrl\x10nets.exe (file missing)

    Any help appreciated. Since this is on the main PC that my wireless network hangs from, I want to make sure I don't spread!!

    Thanks!
    SER
     
  2. seruch

    seruch Thread Starter

    Joined:
    Jan 7, 2007
    Messages:
    3
    Hopefully, bumping is not a baddie on this forum. I'd appreciate your help in reviewing the HJT log and my situation.
    Thanks,
    SER
     
  3. cybertech

    cybertech Retired Moderator

    Joined:
    Apr 16, 2002
    Messages:
    72,116
    Hi, Welcome to TSG!!

    You have two anti-virus programs running, which will cause trouble. Uninstall one or set it for on-demand only.
     
As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/533262

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice