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Solved Erratic cursor movement

Discussion in 'Windows 10' started by junkdiver, Oct 31, 2016.

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  1. junkdiver

    junkdiver Thread Starter

    Joined:
    Oct 23, 2007
    Messages:
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    My wife purchased a laptop that came with Win 10 preinstalled. The problem is that the cursor jumps all over the page. This happens when typing in any software whether it's Word, Outlook, or Photoshop and on occasions will shut down the software. I have turned down the sensitivity of the touch pad just in case her fingers accidentally hits the touch pad and she has been careful not to touch the pad but still the cursor jumps around.

    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows 10 Home, 64 bit
    Processor: Intel(R) Core(TM) i7-6500U CPU @ 2.50GHz, Intel64 Family 6 Model 78 Stepping 3
    Processor Count: 4
    RAM: 8101 Mb
    Graphics Card: Intel(R) HD Graphics 520, 1024 Mb
    Hard Drives: C: Total - 477048 MB, Free - 390436 MB; D: Total - 10131 MB, Free - 1276 MB; H: Total - 953867 MB, Free - 245768 MB; I: Total - 1907057 MB, Free - 1659025 MB;
    Motherboard: HP, 804E
    Antivirus: Windows Defender, Disabled
     
  2. flavallee

    flavallee Trusted Advisor

    Joined:
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    Messages:
    79,156
    First Name:
    Frank
    You appear to have a HP Spectre x360 Convertible laptop which comes in different model numbers.
    What's the exact and complete model number on it?
    What's the exact product number on it?

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  3. junkdiver

    junkdiver Thread Starter

    Joined:
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    This is about all that I could extract from the machine.
    Description: HP Spectre 13-4195dx x360 convertible
    Model N5S03UA
     
  4. flavallee

    flavallee Trusted Advisor

    Joined:
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    First Name:
    Frank
    HERE is the support site for your HP Spectre 13-4195dx x360 Convertible PC (N5S03UA) which came with Windows 10 Home 64-bit.
    You should add and save this site in your browser's favorites/bookmarks list so you can quickly refer to it when needed.
    Its "Troubleshooting - Keyboard Mouse or Touchpad" section should be helpful to you.

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  5. junkdiver

    junkdiver Thread Starter

    Joined:
    Oct 23, 2007
    Messages:
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    Doesn't address my problem. I'll see if I can reach HP support.
     
  6. flavallee

    flavallee Trusted Advisor

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    First Name:
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    I've never owned or worked on one of those "flip over type" laptops, so my input here is limited.
    Good luck with HP tech support.

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  7. junkdiver

    junkdiver Thread Starter

    Joined:
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    Messages:
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    HP said to update "synaptics" which seems to have solved the problem. I don't like laptops, touch pad gets in the way for me.
     
  8. flavallee

    flavallee Trusted Advisor

    Joined:
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    Messages:
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    First Name:
    Frank
    I'm glad to hear you got the issue resolved by updating the Synaptics touchpad driver.
    I rarely use a laptop, but when I do, I prefer to use an external USB wireless mouse with it.
    It makes computer use much easier and quicker than with using a touchpad.

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