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erratic mouse

Discussion in 'All Other Software' started by Jonatt, Mar 17, 2013.

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  1. Jonatt

    Jonatt Thread Starter

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    erratic mouse I have an H-P desktop running W 7 (64) which is a little over a year old. As of today my Microsoft optical mouse has gone all flaky on me. It moves jerkily and if I happen to get it to a place I want it and click, nothing happens. I can't get the Start menu to open. I have
    1. changed the batteries
    2. changed the USB port
    3. unplugged it and installed a wired mouse
    4. rebooted
    5. hit the reset button on the optical receiver

    and nothing has changed. I have read all the previous questions and answers on this topic and I don't know where to go from here. It doesn't seem to me that a new mouse is the answer or the wired mouse should have worked. If it is a software problem, I don't know how to get to anything. I surely would appreciate some help on this.
     
  2. Jonatt

    Jonatt Thread Starter

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    I called H-P today about the above problem and after 2 hours with India and $99.99 on my credit card, my mouse is now working correctly. I am so angry!! Angry that H-P did not tell me they were transferring me to an out-sourced company, angry that after two hours I was told that I had to pay to get the changes to make my computer work, angry about the hard sell I got from two different Indian nationals about a service plan, and angry that I thought H-P was a better than average company. No more H-P for me, ever.
     
  3. prunejuice

    prunejuice

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    So, what was the fix?
     
  4. Jonatt

    Jonatt Thread Starter

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    $99.99. She wouldn't tell me what the problem was - just a lot of gobbledy-gook. Showed me a graphic showing problems at the registry and at "junk", whatever that is supposed to be. I was snookered.
     
  5. captainron276

    captainron276

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    Ron
    Rip off, call your CC Company and report this, might get it taken off. Worth the try :)
     
  6. Jonatt

    Jonatt Thread Starter

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    Thanks, captainron276, I was considering doing that and your encouragement is all I needed.
     
  7. captainron276

    captainron276

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    I have done so in the past with positive results :) Let us know how it turns out.
     
  8. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

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    Reopened as requested.
     
  9. captainron276

    captainron276

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    Jonatt,

    I see this was just reopened by Cookiegal, did you have any luck getting your refund/credit?
     
  10. Jonatt

    Jonatt Thread Starter

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    Thanks for reopening this thread and I hate it that it is necessary. If you have read my above posts you know that I paid $99.99 to a foreign company which fixed my erratic mouse problem - until recently. The problem started again and has been intermittent. I have done all the recommended procedures to no avail. Now the receiver has no light indicating that it is on. Of course, neither the mouse nor the keyboard is working. I plugged the receiver into my laptop and the light came on so then I thought it must be the USB ports. I plugged a wired mouse into a USB port and it worked - so another wrong thought. I raged against being charged a hefty sum for the fix but it did work for awhile. Now I am wondering how a female foreign national could fix the problem in just a few minutes but we can't seem to find the cause. Has anyone had any luck in fixing this problem?
     
  11. Jonatt

    Jonatt Thread Starter

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    Ron, I did not pursue it. I did receive something for my money and I did not know how to go into being held hostage or, at least, feeling that I was. As I recall, I had given her control of my computer and was afraid to not go with the program. Thanks for remembering and asking.
     
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