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Erratic re-boots

Discussion in 'Windows XP' started by hadland, Apr 15, 2002.

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  1. hadland

    hadland Thread Starter

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    Apr 15, 2002
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    Can anyone please help?
    I bought my daughter & son-in-law a Packard Bell computer package which has win XP operating system. I had it posted to Germany as this is where they are based with the British Forces.
    The problem is that the computer has erratic re-boots and we are at a loss as to the reason why.
    We have looked into the 'event viewer' in 'My Computer' to see what errors are being reported and this is what it comes up with:
    'SOURCE': = 'WSH'
    (Does this mean 'windows script host'?)
    Can anyone advise us what the problem is and how we might fix it?
    Many Thanks.
     
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  3. Nick Scott

    Nick Scott

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    When you say erratic reboots, what exactly is happening? Also, please post the remainder of the error message from the event log, as that may help determine what is going on.

    On the problem overall, my money would be on something having worked its way slightly loose during transit over from the UK. As long as it doesn't invalidate your warranty you may want to open up the case and check that nothing has worked its way loose internally due to vibration.
     
  4. Olly

    Olly

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    Aug 13, 2001
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    I would also recomend if it doesn't void your warranty re-seating the cards and cables in the PC.

    After this go into the BIOS and set the BIOS to defaults.

    Take note of when the PC reboots

    Are you doing anything in particular?
    What programs are you running?
    Has anything been loaded on the PC since they got it?
    Are they running a virus scanner?
    Olly
     
  5. Nick Scott

    Nick Scott

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    A word of caution, don't reset the BIOS until you have talked to PB about the problem and asked for their take on the problem. It would certainly invalidate your warranty, and may not fix the problem - it could make the PC not boot at all!

    Its quite possible that the PC has a faulty component and is effectively a DOA. This is more common than you would realise. About 6% of all PCs shipped (rather than collected by the buyer) are DOA for one reason or another. Not too surprising when you see the way that packages get handled in transit.
     
  6. hadland

    hadland Thread Starter

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    Thank you nick and Olly for your replies. I will get in touch with my daughter as soon as possible and pass on your comments and also try to gather more information from them.
    Again, Many Thanks.
     
  7. hadland

    hadland Thread Starter

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    Apr 15, 2002
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    Just been informed that Packard Bell is going to replace Motherboard. They said that they have quite a number of complaints with the same problem.
    Lets hope it works!
    Again Many thanks and I'll keep you informed of the outcome ;)
     
  8. SexyTech

    SexyTech

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    LOL...

    I was just gonna blame it on the PC being a Packard Bell! :D

    Glad to see there was something wrong!
     
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