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Error 1114, can't connect to internet.

Discussion in 'Windows Vista' started by jmrayb2, Dec 2, 2009.

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  1. jmrayb2

    jmrayb2 Thread Starter

    Dec 2, 2009
    I quote a previous post because it is an identical issue with my Vista Ultimate:

    Dependency service failed to start?
    A few days ago my computer inexplicably lost its ability to connect to the internet. I am running Windows Vista (Ultimate not business). It is a desktop and I have had it installed since Vista came out. When attempting to connect to any network I receive the error message: "The dependency service or group failed to start."

    When I click "Diagnose and repair" on the network button I get the following message: "Network Diagnostics cannot run because the Diagnostics Policy Service is not running" at which point I open up the Service Control Manager to start the DPS service. However, the service refuses to start and I get yet another error message: "Error 1114: A dynamic link library (DLL) initialization routine failed, or it will give me a code saying that access is denied if I attempt to manually start the Diagnostics Policy Service.

    I have had the most recent updates for IExplorer for a while and have not run any Vista updates recently (last time was around 11 Nov and the problem began yesterday, 1 Dec). This problem was preceded by a blue screen error that would end quickly, followed by my computer restarting. The blue screen error stopped after a few hours of turning off my computer, but of course now I can not connect to the internet at all.

    Any advice will be much appreciated. I really do not want to reinstall the operating system...
  2. Rollin' Rog

    Rollin' Rog

    Dec 9, 2000
    How about starting with a "System Restore" -- this will not cause any loss of personal data >>


    Also you have the ability in Vista Ultimate to create full image backups through "Backup and Restore Center"; once this problem is resolved, one way or another, you should learn how to use that.

    See also >> http://support.microsoft.com/kb/943996

    and accompanying attachment; check both "trusted installer" and " DPS >System"

    chkdsk should also be run on the drive >> http://www.windows-help-central.com/windows-vista-chkdsk.html

    and you can try:


    Attached Files:

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