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Error 1402 from Adobe 8.0 update

Discussion in 'All Other Software' started by Bubba2uola, Jan 25, 2007.

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  1. Bubba2uola

    Bubba2uola Thread Starter

    Jan 25, 2007
    When trying to update to Adobe reader 8.0 or remove (add/remove programs) Adobe 7.0.9 (I believe it is) windows XP Pro with SP 2 gives the same message "Error 1402 can not access key HKEY_LOCAL_MACHINE\Software\classes\CLSID\{C523F39F-9C83-11D3=9094-00104BD0D535}\Programmable".

    I have only one user account - Admin. I have gone into the registery and checked the permissions for this key and it has everyone or everybody. I opened a guest account and accessed the same key and tried to update and remove as above without success. The registery and user accounts are me weak areas so I might not have understood the user account information correctly or have set up the guest account correctly for permissions.

    I have noticed the last times I have tried to update office 2003 the security updates for xcell and word have not taken and the junk email filter update for outlook has not taken either.

    I am also wondering if I have mixed up the XP Pro upgrade that was used for my laptop and might have used it on my desktop (that came with XP Pro but couldn't find the disk due office relocation) for when I had to reinstall the os on the desktop due to having lost -somehow - the password to the log in screen. Is it possible that I am using the same OS key on both machines and that has been noticed by MS and this is the problem?

    Or is it simply a matter of permissions and I don't know what I am doing? - see above. Or some other magic event missed when waiving the rubber chicken over my system while chanting hoping for the friendly computer gods of last resort to intervene.

    I appreciate any and all assistance with this problem.

    Thank you,
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