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Error 1612 and General Help Please

Discussion in 'Windows XP' started by spikefan, Apr 3, 2006.

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  1. spikefan

    spikefan Thread Starter

    Aug 17, 2003
    Not sure which place this need to be placed. I run msn messenger 7.5 and keep getting alert to update - fine. Download update and get unable to install, error code 1612 go to msn.messenger.com etc and download new version (that is where i got it).
    On searching on net for info regarding the above I realise it isnt only me that has the problem. A couple of people also have a problem with updating office which I also have -apparently the install path isnt there.
    I wondered about uninstalling both office and messenger. Whilst on the search I came across error kill which claims to fix all sorts of problems. I decided not to complete the scan and have it fix errors until i have your advice. I have scanned my machine and it comes up with hundreds of errors whether it be registry or otherwise, so...
    question: how can i over come this error 1612 message
    question: how can i update office when install path not available
    question: what are your views on error kill.
    I post hijack log below just in case it is of use:
    Logfile of HijackThis v1.99.1
    Scan saved at 08:13:44, on 03/04/2006
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v7.00 (7.00.5296.0000)

    Running processes:
    C:\Program Files\Ahead\InCD\InCDsrv.exe
    C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    C:\Program Files\SlySoft\AnyDVD\AnyDVD.exe
    C:\Program Files\Microsoft IntelliType Pro\type32.exe
    C:\Program Files\Microsoft IntelliPoint\point32.exe
    C:\Program Files\Common Files\Real\Update_OB\realsched.exe
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
    C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    C:\Program Files\ewido anti-malware\ewidoctrl.exe
    C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
    C:\Program Files\Norton AntiVirus\navapsvc.exe
    C:\Program Files\Norton AntiVirus\SAVScan.exe
    C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
    C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe
    C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\Program Files\BitTornado\btdownloadgui.exe
    C:\Program Files\BitTornado\btdownloadgui.exe
    C:\Program Files\Opera 8 Beta\Opera.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\Documents and Settings\Debs\Desktop\Debs\virus fixes\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=54729
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=55245&clcid={SUB_CLCID}
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
    O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
    O4 - HKLM\..\Run: [Cmaudio] RunDll32 cmicnfg.cpl,CMICtrlWnd
    O4 - HKLM\..\Run: [HTpatch] C:\WINDOWS\htpatch.exe
    O4 - HKLM\..\Run: [SiSUSBRG] C:\WINDOWS\SiSUSBrg.exe
    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [iKeyWorks] C:\PROGRA~1\A4Tech\Keyboard\Ikeymain.exe
    O4 - HKLM\..\Run: [WheelMouse] C:\PROGRA~1\A4Tech\Mouse\Amoumain.exe
    O4 - HKLM\..\Run: [AnyDVD] C:\Program Files\SlySoft\AnyDVD\AnyDVD.exe
    O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
    O4 - HKLM\..\Run: [type32] "C:\Program Files\Microsoft IntelliType Pro\type32.exe"
    O4 - HKLM\..\Run: [IntelliPoint] "C:\Program Files\Microsoft IntelliPoint\point32.exe"
    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
    O4 - HKLM\..\Run: [errorkiller] "C:\Program Files\errorkiller\errorkiller.exe" -boot
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
    O11 - Options group: [INTERNATIONAL] International*
    O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) - http://messenger.zone.msn.com/binary/msgrchkr.cab31267.cab
    O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://pcpitstop.com/pcpitstop/PCPitStop.CAB
    O16 - DPF: {14B87622-7E19-4EA8-93B3-97215F77A6BC} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsPAClient.cab31267.cab
    O16 - DPF: {2917297F-F02B-4B9D-81DF-494B6333150B} (Minesweeper Flags Class) - http://messenger.zone.msn.com/binary/MineSweeper.cab31267.cab
    O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1122648850656
    O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1143984680718
    O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsClient.cab31267.cab
    O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan/as5free/asinst.cab
    O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://messenger.zone.msn.com/binary/ZIntro.cab32846.cab
    O16 - DPF: {BD393C14-72AD-4790-A095-76522973D6B8} (CBreakshotControl Class) - http://messenger.zone.msn.com/binary/Bankshot.cab31267.cab
    O16 - DPF: {F6BF0D00-0B2A-4A75-BF7B-F385591623AF} (Solitaire Showdown Class) - http://messenger.zone.msn.com/binary/SolitaireShowdown.cab31267.cab
    O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
    O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
    O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
    O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido anti-malware\ewidoctrl.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: InCD Helper (InCDsrv) - Ahead Software AG - C:\Program Files\Ahead\InCD\InCDsrv.exe
    O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: KService - Unknown owner - C:\Program Files\KService\KService.exe (file missing)
    O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
    O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
    O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm12.exe
    O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
    O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
    O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
    O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
    O23 - Service: Ulead Burning Helper (UleadBurningHelper) - Ulead Systems, Inc. - C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe
    There seems to be an awful lot of messenger entries which i dont remember seeing previously and what is Kservices?
    Thank you in anticipation,
  2. lotuseclat79


    Sep 12, 2003
    Hi Debs,

    Here is a method you can follow of how I overcame the dreaded "Error 1612" problem. You may have to improvise to get the same outcome (solution), but it will give you a good read for understanding the problem.

    The rather obtuse "Error 1612" message occurs when attempting to install a new version of an application using the Windows Installer that attempts unsuccessfully to install application dependent MSI packages and issues the confusing message:

    "Error 1612: The installation source for this product is
    not available. Verify that the source exists and that you
    can access it."

    Error 1612 has a number of causes some of which the Windows Installer team developers have listed in their Windows Installer FAQ as (Note: words/comments bracketed by <> and () are my words/comments, not Windows Installer Team's):

    1) The <complaining>.msi Windows Installer Package may have the ResolveSource action (improperly coded) in its sequence table,
    2) It may have either an unpopulated (or sparsely populated) MsiFileHash table, and
    3) It may also require a missing cached package for the product to be installed, the source for which is required to re-cache.

    My experience with Error 1612 is that improperly coded Windows Installation packages (<name>.msi files) rely on out-of-date (search order)information like missing "LastUsedSource" entries in the Registry, and consequently fail to properly code a set of check conditions that would prevent such problems. These problems can be traced back to the <application> developers that "improperly" code the Windows Installation Packages. Obviously, by improper, I mean that there exists a coded dependency in the Windows Installation Package (to be installed) which refers to source that no longer exists or exists in a different location, and the default search order rules in conjunction with the assumption that the source will exist is at fault and directly causes this problem.

    Here's how I solved my Error 1612 problem (Standard disclaimer - this method solved my problem, there is no guarantee it will solve yours, but its worth a try if you are solidly backed up to restore):

    Prior to following the method given, it is wise to backup any software related to the current version of the <application> you are running and trying to install, so you can get functionality back if for some reason this method does not work for you.

    Start by backing up the current Registry on desktop and see Notes below prior to starting this procedure. Also, if your <application> includes email capability, e.g. ISP software, then backup both email and address book prior to beginning the remainder of this procedure.

    1) Instrument Windows Installer logging (policy) by creating the following 5-line file named mylogdebug.reg - blank line after REGEDIT4:
    --------------cut here--------------------

    --------------cut here--------------------
    2) Start->Run->regedit->Registry->Import Registry File and
    import mylogdebug.reg into your registry. This will create several randomly named msinnnnn.log files in your C:\Windows or "%temp%" directory after a good/bad install.
    3) Try installing your <application> again.
    4) Look for the occurrence of "Error 1612" in one of the msi*.log files that were generated. You are looking for a hint like a pathname associated with "LastUsedSource" in the log. Pick a unique substring, i.e. one of the subdirectories (partial path) of the full path listed that is associated with the message "Source is invalid due to missing/inaccessible package."
    5) Start->Run->Regedit
    6) Edit->Find->"unique substring" and uncheck the Match whole string only block.
    7) For any hits in the find, delete the key in the left hand panel (ONLY if its associated with a previous version of the <application> - i.e. one of its *.msi windows installer packages you are attempting to install).
    8) Uninstall previous version of <application> (already fully backed up!) with Control Panel Add/Remove Programs. If not in add/remove list, then manually uninstall previous version of <application> by removing all entries in the Registry of the <application>, and any Program Files directories and any Windows\Application Data directories associated with old version of the <application>. Note: these should have all been backed up prior to beginning in order to recover functionality in case some other problem occurs.
    9) Reboot
    10) Install your <application>!

    You do not have to remove the logging policy, it will work for you the next time there is an installation problem when Windows Installer Packages (*.msi files) are installed - just consult the msi*.logs.

    Good luck,

    -- Tom
  3. spikefan

    spikefan Thread Starter

    Aug 17, 2003
    Wow, thanks Tom,
    A lot to digest - have had a quick scan will have a proper read and digest properly later and let you know how I get on.
    thanks again, keep fingers crossed.
  4. lotuseclat79


    Sep 12, 2003
    Hi Debs,

    Looking through my old post, it is clear to me on reading it that I had the problem while running Win98SE, and have since upgraded to WinXP Pro SP2 on another computer.

    The Application Data path is no longer under Windows, but is clearly here for WinXP:
    C:\Documents and Settings\<user account>\Application Data

    -- Tom
  5. spikefan

    spikefan Thread Starter

    Aug 17, 2003
    Thanks, after reading your reply I thought eek... deep breath etc. Had a go at it but threw a mild wobble when asked the question "are you sure you want to proceed". I decided against it until this morning when I had more time. Meanwhile trawled through the internet and found an article on windows installer on the microsoft page. Decided what the heck and uninstalled messenger 7.5 using this. If this reinstalled fine then I would proceed with the office 2003. First one fine so removed office 2003 and reinstalled. All is fine now (until the next time eh?)
    Thanks for your advice.
    Does the log look okay. I was a bit bothered by all the messenger entries and whatever the k service was - seemed to remember something about sky broadband download of movies but uninstalled that.
    Thanks again.
  6. lotuseclat79


    Sep 12, 2003
    Hi Debs,

    Didn't really look at your HJT log. Glad you resolved things as I had a really nasty time of it with Error 1612.


    -- Tom
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