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Error 1935: OpenOffice.org Installation-Problem

Discussion in 'Business Applications' started by DeviantART, Jun 3, 2010.

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  1. DeviantART

    DeviantART Thread Starter

    Nov 30, 2009
    Thanks both of you. I appreciate your replies.

    I've been having trouble installing OpenOffice 3.2.1 (full suite) on my system, but the portable-version of OpenOffice 3.1.1 works fine on my computer. So now I'm wondering why the suite wasn't allowing me to completely install it.

    I was directed by OpenOffice-volunteer helpers to get a Windows Installation Cleanup-utility to remove any previous versions of OOo, so I did that, but I haven't removed "Microsoft Visual C++" which seems to be a part of the installation, but I'm not sure about it.


    Should I also uninstall that or remove it with that Utility program as well?

    I'm still unable to install OpenOffice.org 3.2.1 on Windows XP 64-bit. This installation-problem came to my attention 1st when the OpenOffice installer said I was missing the .msi-file that came with the previous installment of the same program.

    Since I didn't know (and still don't remember) which version of OpenOffice.org that was removed from my system before I tried to install the new version of OO, I just came here hoping there was someone, who's familiar with that app, who might be able to solve this installation-problem: Error 1935

    Please follow me as I explain the steps (and messages) I received before I got that installation error-message:

    1. Launched OpenOffice.org installer: OOo_3.2.1_Win_x86_install_en-US.exe

    2. OpenOffice.org 3.2 Installation Preparation-window appears & indicates the following file would be unpacked at that location:

    C:\Documents and Settings\Administrator\Desktop\OpenOffice.org 3.2 (en-US) Installation Files

    3. Then I clicked “Unpack”.

    Here are screenshots of OpenOffice windows & install-files that appear after they’re unpacked:
    Installation Preparation-window
    OpenOffice.org 3.2 (en-US) Installation Files
    Installation Wizard-window

    4. Then I click “Next” on that same [b]Installation Wizard-window[/b] and fill out the Customer Information window.

    5. Click “Next” again to get through Setup Type menu (click for screenshot). “Complete” is the default option I accepted on that menu.

    6. Unchecked “Create a start link on desktop” and clicked “Install” in the Ready to Install Program-menu appears and I select “Install” on that Installation Wizard-window.

    7. That’s when “Error 1935” appears with the following long & incomplete-message (please see screenshot of window):

    8. I click “OK” and get the Installation Wizard Completed window. So I click “Finish”.

    I have no other explanation of what files I might be missing or why I continue to be denied a full-installation of the program. Like I mentioned before this is the same error-message I get when I fail to install the program on Windows XP 64-bit:

As Seen On
As Seen On...

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