Error 651 after new windows 7 installation

Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

Brighter

Thread Starter
Joined
May 18, 2005
Messages
4
Hello,
I've just installed Windows 7 on top of my old XP machine. For the first hour I had no problems connecting to the internet. I downloaded antivirus protection (AVG) and Comodo firewall and windows 7 began updating itself. The comodo firewall download stalled and I had to manually reboot the computer. It seemed to start fine in normal mode and windows finished updating itself. Since then however (i.e. after the reboot) I have not been able to access the internet with an 'error 651" message displaying. I removed both AVD and Comodo with no change in the situation. I also did a system restore to before the windows updates, still no luck.

I access the internet via a broadband modem connected to a router. I don't have the full details of the models with me now but can repost in about five hours with the details if needed. I've searched online and note that many have said I should replace the raspppoe.sys file. I'm too scared to go into my registry without help (also note that I don't have access to a vista machine).

Since this is a brand new instal, should I just re-install Windows 7?

Any help would be very much appreciated. Thank you!
 

TerryNet

Terry
Moderator
Joined
Mar 23, 2005
Messages
80,936
Comodo Removal Tool.

AVG Remover.

TCP/IP stack repair options for use with Vista and 7 and 8.

Start - All Programs - Accessories and right click on Command Prompt, select "Run as Administrator" to open a command prompt. [For Windows 8: <Windows Logo> + x - Command Prompt(Admin)]

Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

Reset IPv4 TCP/IP stack to installation defaults. netsh int ipv4 reset reset.log

Reset IPv6 TCP/IP stack to installation defaults. netsh int ipv6 reset reset.log

Reboot the machine.


Open a (black) Command Prompt window:
Hold the Windows logo key and press r; in the Run box type cmd and click on OK.

Type the following command:

IPCONFIG /ALL

[Note that there is no space between the slash and ALL.]

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If necessary use a text file and removable media to copy the results to a computer with internet access.
 

Brighter

Thread Starter
Joined
May 18, 2005
Messages
4
Thank you for your time. I've done the winsock and TCP/IP resets. I have not yet removed Comodo and AVG using the tools you linked to (I will do so tonight). There is no change in the computer. I've just noticed though that the "status" and "ADSL" modem lines are blinking. And I tried to hook up the modem to my laptop and could not get a network connection on that either. I think the network card is working as I have been able to go to my router's IP site: 192.168.1.1

Perhaps it just a question of updating drivers? I'll look for the drivers now. My modem model is D-link DSL-360T and the router is TP-LINK TL-WR740N.

The config all results are here:
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\family>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : family
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8168B/8111B Family PCI-E Gigab
it Ethernet NIC (NDIS 6.20)
Physical Address. . . . . . . . . : 00-22-68-43-55-C4
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::930:fa89:df34:fb39%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.100(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Monday, January 28, 2013 10:03:58 PM
Lease Expires . . . . . . . . . . : Tuesday, January 29, 2013 12:03:57 AM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 234889832
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-97-6F-38-00-22-68-43-55-C4

DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{EE47CB11-9997-41CA-BB76-24641C9472E8}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 9:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

C:\Users\family>

Thanks again for your help.
 
Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

Users Who Are Viewing This Thread (Users: 0, Guests: 1)

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 807,865 other people just like you!

Latest posts

Staff online

Top