Error at Startup

[Freezer]

I have Windows XP and when I start my computer, a box opens up which looks just like the Internet Explorer error box and reads:

"hole has encountered a problem and needs to close. We are sorry for the incovenience."

I read the file that it says will also be sent in the error report:

C:\DOCUME~1\username\LOCALS~1\Temp\WER1.tmp.dir00\appcompat.txt

It doesn't seem that anything happens besides this box opening. I'm able to browse the Internet using Internet Explorer.

I've ran my McAfee virus scan and spybot program and neither have solved the problem. Any ideas?

Thanks.

 

[tnik]

sounds like a startup program snuck into your system.. if you run HJT http://www.tomcoyote.org/hjt/ it will give you a list of startup entries and the ability to fix them.

If your not sure what your doing, you can always cut and paste the log here and we will help you out

run HJT, scan, scan button will turn into a save the log button, then just cut and paste when the log pops up.

 

[Freezer]

I ran Hijack this and this is what came up:

Logfile of HijackThis v1.97.2
Scan saved at 2:30:00 PM, on 9/13/2003
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\DSentry.exe
C:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\PROGRA~1\mcafee.com\vso\mcvsshld.exe
C:\Program Files\Common Files\Dell\EUSW\Support.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\WINDOWS\system32\cisvc.exe
c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\wanmpsvc.exe
c:\PROGRA~1\mcafee.com\vso\mcshield.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\WINDOWS\system32\cidaemon.exe
C:\WINDOWS\system32\cidaemon.exe
C:\PROGRA~1\WINZIP\winzip32.exe
C:\Documents and Settings\Grimace\Local Settings\Temp\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.fastwebfinder.com/sp.php
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = about:blank
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,Shellnext = http://www.dellnet.com/
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: WinShow module - {6CC1C918-AE8B-4373-A5B4-28BA1851E39A} - C:\WINDOWS\winshow.dll (file missing)
O2 - BHO: (no name) - {f760cb9e-c60f-4a89-890e-fae8b849493e} - C:\WINDOWS\madise.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - C:\Program Files\Microsoft Money\System\mnyviewer.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
O4 - HKLM\..\Run: [DVDSentry] C:\WINDOWS\System32\DSentry.exe
O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\McUpdate.exe
O4 - HKLM\..\Run: [VirusScan Online] "c:\PROGRA~1\mcafee.com\vso\mcvsshld.exe"
O4 - HKLM\..\Run: [DwlClient] C:\Program Files\Common Files\Dell\EUSW\Support.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [VSOCheckTask] "c:\PROGRA~1\mcafee.com\vso\mcmnhdlr.exe" /checktask
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKCU\..\Run: [HistoryKill] C:\Program Files\HistoryKill\histkill.exe /startup
O4 - HKCU\..\Run: [iedll] c:\WINDOWS\iedll.exe
O4 - HKCU\..\Run: [loader] c:\WINDOWS\loader.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office10\EXCEL.EXE/3000
O9 - Extra button: Related (HKLM)
O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
O9 - Extra button: Real.com (HKLM)
O9 - Extra button: MoneySide (HKLM)
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {28F00B0F-DC4E-11D3-ABEC-005004A44EEB} (Register Class) - http://content.hiwirenetworks.net/inbrowser/cabfiles/4.1.1/Hiwire.cab
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akamai.net/7/1540/52...pple.com/borris/us/win/QuickTimeInstaller.exe
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://bin.mcafee.com/molbin/shared/mcinsctl/en-us/4,0,0,72/mcinsctl.cab
O16 - DPF: {8E28B3A9-FE83-45D1-B657-D5426B81A121} (CustomerCtrl Class) - http://cs7b.instantservice.com/jars/customerxsigned35.cab
O16 - DPF: {A031D222-B496-11D2-9CC8-00105A10AAF6} (WONWebLauncher Class) - http://www.virtualvegas.com/cab/WONWebLauncherControl.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://bin.mcafee.com/molbin/shared/mcgdmgr/en-us/1,0,0,15/mcgdmgr.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
O16 - DPF: {f760cb9e-c60f-4a89-890e-fae8b849493e} (IRDIXAObj Class) -

 

[Freezer]

Anyone know what it could be?

 

[BlueSpruce]

Hi Freezer ,

Close all browser windows , Scan Hijack This , put a check in the following entries and hit fix ,

R1 - HKCU\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = about :blank

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about :blank

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = about :blank

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = about :blank

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.fastwebfinder.com/sp.php

R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = about :blank

O2 - BHO: WinShow module - {6CC1C918-AE8B-4373-A5B4-28BA1851E39A} - C:\WINDOWS\winshow.dll (file missing)

O4 - HKCU\..\Run: [iedll] c:\WINDOWS\iedll.exe

O4 - HKCU\..\Run: [loader] c:\WINDOWS\loader.exe

Shutdown & Reboot in Safe Mode , Tap the F8 key on Reboot

Delete the following

C:\WINDOWS\iedll.exe > File
C:\WINDOWS\loader.exe > File


Shutdown & Normal Reboot


Download and install Ad-aware 6.0 Personal , Build 6.181 www.lavasoftusa.com Open Ad-aware , Click check for updates now , Click connect , update to reference file 01R218 13.09.2003 , Click Start , Click perform smart system scan , put a check in Activate in-depth scan. Click Settings (Gear wheel), put a check in the following , Automatically save log file , Automatically quarantine objects prior to removal , Safe mode ( Always request confirmation ). Click scanning , put a check in the following , Scan within archives , Scan active processes , Scan registry , Scan my IE favorites for banned URL's , Scan my Host file. Click Tweak , Scanning engine , put a check in Unload recognized processes during scanning. Click Cleaning engine , put a check in the following , Automatically try to unregister objects prior to deletion , Let windows remove files in use at next reboot. Click proceed , Run Ad-aware and remove every entry Ad-aware returns.


Shutdown & Reboot your computer


You can prevent the installation and running of Spyware active X controls by downloading and installing SpywareBlaster www.javacoolsoftware.com/spywareblaster.htm Open SpywareBlaster , click select all , click Protect Against Checked Items! , Click settings , put a check in Only show New/Unprotected Items on the protection list after an update , Click save settings. Click Check for updates , download all available updated definitions , Click select all , Click Protect against checked items.


Good luck

 

[winchester73]

That link for SpywareBlaster appears to be broken ...try this one:
http://www.javacoolsoftware.com/spywareblaster.html

Also consider downloading the companion program SpywareGuard 2.2 for real-time protection against spyware ... http://www.wilderssecurity.net/spywareguard.html

As for the suggestion by BlueSpruce regarding Ad-Aware, I would suggest a full custom scan for your first cleaning ... this thread will help you: http://forums.techguy.org/t164245/s.html

 

[Freezer]

Thanks guys. That seemed to fix it.

 

[winchester73]

How about posting a fresh HT scan log so we can be sure everything is removed ...

 

[Freezer]

Logfile of HijackThis v1.97.2
Scan saved at 11:46:09 PM, on 9/15/2003
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\DSentry.exe
C:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\PROGRA~1\mcafee.com\vso\mcvsshld.exe
C:\Program Files\Common Files\Dell\EUSW\Support.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\WINDOWS\system32\cisvc.exe
c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\wanmpsvc.exe
c:\PROGRA~1\mcafee.com\vso\mcshield.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\Dell\Support\Alert\bin\NotifyAlert.exe
C:\WINDOWS\system32\cidaemon.exe
C:\WINDOWS\system32\cidaemon.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\PROGRA~1\WINZIP\winzip32.exe
C:\Documents and Settings\Grimace\Local Settings\Temp\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,Shellnext = http://www.dellnet.com/
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {f760cb9e-c60f-4a89-890e-fae8b849493e} - C:\WINDOWS\madise.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - C:\Program Files\Microsoft Money\System\mnyviewer.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
O4 - HKLM\..\Run: [DVDSentry] C:\WINDOWS\System32\DSentry.exe
O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\McUpdate.exe
O4 - HKLM\..\Run: [VirusScan Online] "c:\PROGRA~1\mcafee.com\vso\mcvsshld.exe"
O4 - HKLM\..\Run: [DwlClient] C:\Program Files\Common Files\Dell\EUSW\Support.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [VSOCheckTask] "c:\PROGRA~1\mcafee.com\vso\mcmnhdlr.exe" /checktask
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKCU\..\Run: [HistoryKill] C:\Program Files\HistoryKill\histkill.exe /startup
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office10\EXCEL.EXE/3000
O9 - Extra button: Real.com (HKLM)
O9 - Extra button: MoneySide (HKLM)
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akamai.net/7/1540/52...pple.com/borris/us/win/QuickTimeInstaller.exe
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://bin.mcafee.com/molbin/shared/mcinsctl/en-us/4,0,0,72/mcinsctl.cab
O16 - DPF: {8E28B3A9-FE83-45D1-B657-D5426B81A121} (CustomerCtrl Class) - http://cs7b.instantservice.com/jars/customerxsigned35.cab
O16 - DPF: {A031D222-B496-11D2-9CC8-00105A10AAF6} (WONWebLauncher Class) - http://www.virtualvegas.com/cab/WONWebLauncherControl.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://bin.mcafee.com/molbin/shared/mcgdmgr/en-us/1,0,0,15/mcgdmgr.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
O16 - DPF: {f760cb9e-c60f-4a89-890e-fae8b849493e} (IRDIXAObj Class) -