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Error attmpting to validate the Winsock base providers: 2

Discussion in 'Windows XP' started by tywanda46, Apr 21, 2010.

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  1. tywanda46

    tywanda46 Thread Starter

    Joined:
    Nov 7, 2006
    Messages:
    50
    Error attmpting to validate the Winsock base providers: 2

    --------------------------------------------------------------------------------

    I would be grateful for advice please. I am continuously being disconected from the internet connection
    I have windows XP pro installed. I have a belkin router.
    I ran a windows diagnostic and got this information:


    WinSock Diagnostic
    WinSock status

    info Error attmpting to validate the Winsock base providers: 2
    error Not all base service provider entries could be found in the winsock catalog. A reset is needed.
    info Redirecting user to support call

    Network Adapter Diagnostic
    Network location detection

    info Using home Internet connection
    Network adapter identification

    info Network connection: Name=Local Area Connection, Device=Realtek RTL8139/810x Family Fast Ethernet NIC, MediaType=LAN, SubMediaType=LAN
    info Network connection: Name=Internet Connection, Device=Internet Connection, MediaType=SHARED ACCESS HOST RAS, SubMediaType=NONE
    info Ethernet connection selected
    Network adapter status

    info Network connection status: Connected

    HTTP, HTTPS, FTP Diagnostic
    HTTP, HTTPS, FTP connectivity

    warn HTTPS: Error 12007 connecting to www.microsoft.com: The server name or address could not be resolved
    warn HTTP: Error 12007 connecting to www.microsoft.com: The server name or address could not be resolved
    warn FTP (Passive): Error 12007 connecting to ftp.microsoft.com: The server name or address could not be resolved
    warn HTTPS: Error 12007 connecting to www.passport.net: The server name or address could not be resolved
    warn FTP (Active): Error 12007 connecting to ftp.microsoft.com: The server name or address could not be resolved
    warn HTTP: Error 12007 connecting to www.hotmail.com: The server name or address could not be resolved
    error Could not make an HTTP connection.
    error Could not make an HTTPS connection.
    error Could not make an FTP connection.

    I have also done scans with Malwarebytes Superantispyware, threatfire and Comodo internet security
    Also I have installed Hijackthis and have a log file which is

    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 10:01:40, on 21/04/2010
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v8.00 (8.00.6001.18702)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\csrss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\Ati2evxx.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\COMODO\COMODO Internet Security\cmdagent.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\Ati2evxx.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\COMODO\COMODO Internet Security\cfp.exe
    C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
    C:\WINDOWS\SOUNDMAN.EXE
    C:\Program Files\MpcStar\Codecs\QuickTime\QTSystem\qttask.exe
    C:\Program Files\Common Files\Java\Java Update\jusched.exe
    C:\Program Files\ThreatFire\TFTray.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\Java\jre6\bin\jqs.exe
    C:\Program Files\Windows Live\Messenger\msnmsgr.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\Program Files\ZooskMessenger\ZooskMessenger.exe
    C:\Program Files\ThreatFire\TFService.exe
    C:\WINDOWS\System32\alg.exe
    C:\Program Files\Windows NT\Accessories\WORDPAD.EXE
    C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
    C:\WINDOWS\system32\wbem\wmiprvse.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.co.uk/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
    O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
    O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.5.4723.1820\swg.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
    O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
    O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
    O4 - HKLM\..\Run: [COMODO Internet Security] "C:\Program Files\COMODO\COMODO Internet Security\cfp.exe" -h
    O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
    O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\MpcStar\Codecs\QuickTime\QTSystem\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
    O4 - HKLM\..\Run: [ThreatFire] C:\Program Files\ThreatFire\TFTray.exe
    O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
    O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
    O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [uTorrent] "C:\Program Files\uTorrent\uTorrent.exe"
    O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'NETWORK SERVICE')
    O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
    O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
    O4 - Startup: ZooskMessenger.lnk = C:\Program Files\ZooskMessenger\ZooskMessenger.exe
    O8 - Extra context menu item: Google Sidewiki... - res://C:\Program Files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_96D6FF0C6D236BF8.dll/cmsidewiki.html
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O10 - Unknown file in Winsock LSP: c:\windows\system32\nwprovau.dll
    O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
    O20 - AppInit_DLLs: C:\WINDOWS\system32\guard32.dll
    O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
    O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
    O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
    O23 - Service: COMODO Internet Security Helper Service (cmdAgent) - Unknown owner - C:\Program Files\COMODO\COMODO Internet Security\cmdagent.exe
    O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
    O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
    O23 - Service: ThreatFire - PC Tools - C:\Program Files\ThreatFire\TFService.exe

    --
    End of file - 6525 bytes


    I would be grateful for any help please
     
  2. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

    Joined:
    Jan 9, 2005
    Messages:
    18,849
  3. tywanda46

    tywanda46 Thread Starter

    Joined:
    Nov 7, 2006
    Messages:
    50
    Thank you for your advice. I am going to download the software to fix the winsock later today and will get back to you to let you know if it has fixed the problem
     
  4. Saga Lout

    Saga Lout

    Joined:
    Sep 15, 2004
    Messages:
    3,791
    Oh dear - posting into a thread with an HJT Log will get me into trouble again but someone has to say it's easier and probably safer than third party software to open a Command form first and then type at the prompt
    netsh winsock reset
    including the spaces and hitting the Enter key. That uses Windows itself to reset the Winsock to its original state. There's only one dubious entry in your Winsock and this procedure will see to it.
     
  5. blues_harp28

    blues_harp28 Trusted Advisor Spam Fighter

    Joined:
    Jan 9, 2005
    Messages:
    18,849
    H tywanda46 the netsh winsock reset - as said above should do the trick.
    If not - the link above gives other options.


    Saga Lout - be good now ;)
     
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