1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Error! Could not locate remote server

Discussion in 'Networking' started by shakya, Jan 18, 2007.

Thread Status:
Not open for further replies.
  1. shakya

    shakya Thread Starter

    Dec 27, 2006
    Error! Could not locate remote server
    this problem appear since a few days ago. when i try to access a normal site, it appears the *[Error! Could not locate remote server]* page and i have to refresh but doesnt work sometimes then i have to use IE and it works sometimes but sometimes doesnt work and i have to refresh again. I usually use opera. i think its my router but b4 i didnt get that problem. and also, a movie in my computer that i played, i see connecting to codec server, then error downloading codec. i think its also the same problem.
  2. vaiyach


    Jan 24, 2008
    Hi Shakya!

    The problem here could be with your DNS settings. It is the DNS server which is usually responsible for translating a domain name to the domain server and redirecting a website request. Something like www.google.com >

    What you can do is that ping your DNS server and see if the response time is slow. IMO anything less then 400ms is good.

    If the DNS seems slow then you can use a public DNS such as open DNS. Just change your DNS seetings to manual (in you rrouter if you are using one, else in your modem/computer as applicable) and change the values to

    Primary DNS -
    Secondary DNS -

    This is in case you wish to use Open DNS. To know more about this service you can check out their website @ www.opendns.com; There are plenty of other free public dns servers so you can google them and ping them to see which one gives you a better response time.

    Hope this helps!


    P.S- Just to make sure, to ping you dns, check your network connection properties and note down the values in front of DNS servers; Next open a command prompt (Start > Run > cmd > OK/enter) qnd type 'ping <DNS SERVER VALUES>' without the quotes qnd press enter: This will show you the response time of your DNS server.
  3. JohnWill

    JohnWill Retired Moderator

    Oct 19, 2002
    Before you start changing your network configuration, perhaps we should try to figure out what the real issue is.

    Please supply the following info, exact make and models of the equipment please.

    Name of your ISP (Internet Service Provider).
    Make and exact model of the broadband modem.
    Make and exact model of the router.
    Model numbers can usually be obtained from the label on the device.
    If wireless, encryption used, (none, WEP, WPA, or WPA2)
    Version and patch level of Windows on all affected machines, i.e. XP-Home (or XP-Pro), SP1-SP2, Vista, etc.

    On any problem computer, I'd also like to see this:

    Hold the Windows key and press R, then type CMD to open a command prompt:

    Type the following command:


    Right click in the command window and choose Select All, then hit Enter.
    Paste the results in a message here.

    If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.

    Another good test to run is:

    Register at DSLReports and run their Line Quality Tests. Post the results link from the top of the test display page here.
  4. vaiyach


    Jan 24, 2008
    Point well taken John!

    However, I only posted the fix after I started getting this error quiet frequently and it became annoying enough for me to take an action, which was changing the DNS server. I checked out various settings of my computer (which most defenitely included an ipconfig amongst other network configurations), and came to the conclusion that DNS was the weak point. I changed this setting and I was riding the groovy train in no time!!

    Haven't had that issue since ever, so thought I'll straight away get to the crux. Anyways I think old school is a better way to isloate the core issue.

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/536411

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice