error dynamic link library psapi.dll

[dollfun1]

everytime i log on or **** down my pc I get this mesage. Procedure entry point get process image file name W could not be located in dynamic link library PSAI.DLL

and also Runner file Name(kodak software adapter.exe) lacksa'_' (the app id seperator)
does anyone know how to get rid of these error messages.

 

[Frank4d]

Use Windows Search to see if you have multiple copies of psapi.dll on your computer. There should be one in C:\Windows\system32, and possibly in service pack install and uninstall folders.

Other copies may cause a problem, depending on where and what versions. Let us know what you find.

 

[dollfun1]

I'm sorry I don't know how to check if I have multiple copies of psapi.dll on my pc, can you help me.

 

[Frank4d]

Click Start, Search, For Files or Folders. Then All files and folders. And type psapi.dll in the "All or part of the file name" box. In the "Look in" box select just the C drive. Then click Seach.

 

[dollfun1]

I found 1 dhcpsapi.dll system 32
files/verizon/support center
" center/de/jsharp/bin
" center.de/classic/bin
" smartbridge
files/motive/asscommon
lexmark applications/page manager
system 32
service pack/files/j386

now which ones should I uninstall and how?

 

[Frank4d]

My guess is that Motive Smartbridge is causing Windows to use the psapi.dll in your Smartbridge & Motive folders instead of the one in the system32 folder.

Try this: In both the smartbridge and files/motive/asscommon folders, rename the psapi.dll files to something like psapi.old. This will force Windows to use the file in the System32 folder. You can reverse this if it isn't the right solution.

 

[dollfun1]

This fixed it thank you very much