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error going into user accounts

Discussion in 'Windows XP' started by MPeg3, Jan 18, 2007.

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  1. MPeg3

    MPeg3 Thread Starter

    Joined:
    Sep 13, 2004
    Messages:
    695
    When my grandchildren's computer is started and gets to the user account page, there is an error message as follows.

    "The system could not log you on. Make sure your user name and domain are correct, then type your password again. Letters in passwords must be typed using the correct case. OK"

    They click OK, then the user accounts come up like they should. Is there any way to stop this?

    They have XP Home.

    Thanks
    Peg
     
  2. cheaseeater

    cheaseeater

    Joined:
    Dec 30, 2006
    Messages:
    109
    Wait, are you saying that they're able to login without typing in a password when there is a password? Or when it starts up does it automatically show that error message?
     
  3. MPeg3

    MPeg3 Thread Starter

    Joined:
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    Messages:
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    It shows the error just as the user sign-in comes up but before a password can be typed in.
     
  4. cheaseeater

    cheaseeater

    Joined:
    Dec 30, 2006
    Messages:
    109
    That's really weird... you could have some sort of program that runs on the system when it starts up and makes strange stuff... it may be a virus or something; get a HijackThis log on here and someone with virus knowledge will be able to help you out.
     
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