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Error installing Norton 360

Discussion in 'All Other Software' started by viv911, Oct 9, 2008.

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  1. viv911

    viv911 Thread Starter

    Joined:
    Oct 9, 2008
    Messages:
    1
    hi all

    i keep on getting error messages when i intall 360.

    the error message is

    ------- Preinstall Scan Results -------

    Changed everyone permissions: C:\WINDOWS\Registration
    Object not available: MACHINE\Software\Symantec\InstalledApps
    Object not available: MACHINE\Software\Symantec\Norton AntiVirus
    Object not available: MACHINE\Software\Symantec\Common Client
    Access rights scan summary:
    11 folders scanned.
    12 registry entries scanned.

    Error validating CCSettings WindowsException: The system cannot find the file specified.

    i have used norton removal tool before instaling 360

    i am running on xp pro sp3 - could it be because i am using sp3?

    Please some1 help, i havent got any security on my pc , and i want to install 360
     
  2. nessyguin

    nessyguin

    Joined:
    Oct 19, 2006
    Messages:
    720
    Probably not what you want to hear but many people would consider installing Norton360 to be an error in itself .

    Are you logged in on an account with administrator rights ? I doubt it's an SP3 issue . Is Windows Firewall turned on ?
     
  3. Michael York

    Michael York

    Joined:
    Nov 7, 2007
    Messages:
    395
    Hi viv911,

    This is Mike from the Norton Authorized Support Team.

    Although you say that you have already used the Norton Removal Tool, the error message you are receiving points to a corrupted installation of Norton 360. Please follow the steps below to properly remove, reinstall and scan with Norton 360


    1. Click on the following link to download the Norton Removal Tool:

    Norton Removal Tool and instructions

    2. After you run the tool, restart your computer .Log in to Windows again and run the removal tool again. Restart your computer after it is finished running the second time as well.

    3. Follow the instructions on the following page to re-download the latest installer for Norton 360.

    Re-download your Norton product

    4. After the installation is complete, launch Norton 360 version 2.x and perform a "Comprehensive Scan" to check for infections.

    Thanks,

    Mike
     
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