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Error message after start-up: Error loading C:/Windows/TEMP/msxm192z.dll

Discussion in 'Virus & Other Malware Removal' started by josgonefishing, Nov 29, 2009.

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  1. josgonefishing

    josgonefishing Thread Starter

    Nov 28, 2009
    Hello there!

    I'm currently running Vista on my Compaq laptop. Unfortunately (long story) my key for Avast Antivirus expired in January 09 and I was unable to input the key code until September 09, so I guess the virus found it's way onto my computer during that time.
    I ran a scan after finaly inputting the key and Avast found several infected items. Some could be removed, but since that scan I've been getting the following message after starting-up the laptop:-

    Error loading C:/Windows/TEMP/msxm192z.dll

    Also, since the initial scan and appearance of this error message I've been having various problems -
    * Laptop running slow
    * Media player not running (won't open/run) - cannot play any music!
    * Photo Gallery icon blank and won't open - cannot access my photos!

    I've since uninstalled Avast and installed a free version of AVG. Neither seem to be able to get rid of this virus.

    I also followed the advice given to another member of this forum. I downloaded Malwarebytes Anti-Malware.
    This is the MBAM report from the scan (which picked up several infected items):-

    Malwarebytes' Anti-Malware 1.41
    Database version: 3253
    Windows 6.0.6002 Service Pack 2
    28/11/2009 12:17:00
    mbam-log-2009-11-28 (12-17-00).txt
    Scan type: Quick Scan
    Objects scanned: 98257
    Time elapsed: 6 minute(s), 15 second(s)
    Memory Processes Infected: 0
    Memory Modules Infected: 0
    Registry Keys Infected: 2
    Registry Values Infected: 2
    Registry Data Items Infected: 0
    Folders Infected: 0
    Files Infected: 3
    Memory Processes Infected:
    (No malicious items detected)
    Memory Modules Infected:
    (No malicious items detected)
    Registry Keys Infected:
    HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{1d4db7d2-6ec9-47a3-bd87-1e41684e07bb} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\regedit.Exe (Trojan.Agent) -> Quarantined and deleted successfully.
    Registry Values Infected:
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WBEM\uid (Malware.Trace) -> Quarantined and deleted successfully.
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WBEM\UpdateNew (Malware.Trace) -> Quarantined and deleted successfully.
    Registry Data Items Infected:
    (No malicious items detected)
    Folders Infected:
    (No malicious items detected)
    Files Infected:
    C:\WINDOWS\Temp\VRTD430.tmp (Malware.Tool) -> Quarantined and deleted successfully.
    C:\WINDOWS\Temp\VRTF345.tmp (Backdoor.Bot) -> Quarantined and deleted successfully.
    C:\Users\owner\AppData\Local\Temp\hi.bat (Malware.Trace) -> Quarantined and deleted successfully.

    However, I got a message saying the OLT program was infected, so I did not download it.

    Even after successful removal and restart of my laptop using Malwarebytes, I STILL got the same error message and my photos are still inaccessible!!!!!:eek:

    Please can anyone help me? This virus appears to be spreading to different apps in my laptop and I cannot seem to get rid of it through any anti-virus programs! :confused:
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