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Error message and screen flickering.

Discussion in 'Web & Email' started by Cedric38, Nov 13, 2018.

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  1. Cedric38

    Cedric38 Thread Starter

    Joined:
    Nov 13, 2018
    Messages:
    2
    Hi
    I am getting this message on my computer.

    Capture2.PNG
    I bought this computer 5 months ago and it has been happening since I got it.
    The screen starts to flicker to a stage that you cant see anything.
    I am using IE 11.
    Any ideas on how to fix it would be great.

    Thanks.

    Tech Support Guy System Info Utility version 1.0.0.4
    OS Version: Microsoft Windows 10 Home, 64 bit
    Processor: Intel(R) Core(TM) i7-7500U CPU @ 2.70GHz, Intel64 Family 6 Model 142 Stepping 9
    Processor Count: 4
    RAM: 16286 Mb
    Graphics Card: Intel(R) HD Graphics 620, 1024 Mb
    Hard Drives: C: 237 GB (174 GB Free);
    Motherboard: LENOVO, 20H5CTO1WW
    Antivirus: Windows Defender, Disabled
     
  2. Couriant

    Couriant Trusted Advisor

    Joined:
    Mar 26, 2002
    Messages:
    34,665
    First Name:
    James
    The error in itself is for internet explorer. That shouldn't make the screen flicker. I suspect a hardware issue for that. Since it's under a year old, I would suggest contacting Lenovo for warranty support.

    AS for the Internet Explorer issue, try this: In the search bar on the bottom left, copy / paste the following:

    "C:\Program Files\Internet Explorer\iexplore.exe" -extoff

    and see if that helps. This command will run Internet Explorer without any addons which may be the cause of the error.
     
  3. Cedric38

    Cedric38 Thread Starter

    Joined:
    Nov 13, 2018
    Messages:
    2
    Thanks.
     
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