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Error message on laptop

Discussion in 'Windows 7' started by jimmymerlin, May 22, 2015.

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  1. jimmymerlin

    jimmymerlin Thread Starter

    Joined:
    May 22, 2015
    Messages:
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    Hi I'm brand new to the forum but I hope someone can help. Recently my Dell Latitude D531 has shut down itself a few times but each time it has started up ok after this. However, 2 days ago the screen went off and a long message on a blue screen came up and the error message starts by saying :- a problem has been detected and windows has been shut down to prevent damage to your computer.
    It then says :- A clock interrupt was not received on a secondary processor within the allocated time interval.
    The message then says a few other things about making sure hardware and software are installed correctly.
    I am not very handy when it comes to problems on my laptop so I just tried to install a previous back up version but the problem still exists.
    Please can anyone point me in the right direction to fix this but I am not really good on the laptop so I hope the instructions will be fairly easy to follow !!!!
    Many thanks
    Jimmymerlin
     
  2. valis

    valis Moderator

    Joined:
    Sep 24, 2004
    Messages:
    77,583
    howdy and welcome. What is the OS?
     
  3. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,689
    First Name:
    Frank
    The Dell Latitude D531 laptop is several years old and came with 1 GB of RAM and supports Windows XP and Windows Vista.

    When was Windows 7 installed in it, and is it the 32-bit or 64-bit version?

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