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Error message on laptop

Discussion in 'Windows 7' started by jimmymerlin, May 22, 2015.

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  1. jimmymerlin

    jimmymerlin Thread Starter

    May 22, 2015
    Hi I'm brand new to the forum but I hope someone can help. Recently my Dell Latitude D531 has shut down itself a few times but each time it has started up ok after this. However, 2 days ago the screen went off and a long message on a blue screen came up and the error message starts by saying :- a problem has been detected and windows has been shut down to prevent damage to your computer.
    It then says :- A clock interrupt was not received on a secondary processor within the allocated time interval.
    The message then says a few other things about making sure hardware and software are installed correctly.
    I am not very handy when it comes to problems on my laptop so I just tried to install a previous back up version but the problem still exists.
    Please can anyone point me in the right direction to fix this but I am not really good on the laptop so I hope the instructions will be fairly easy to follow !!!!
    Many thanks
  2. valis

    valis Moderator

    Sep 24, 2004
    howdy and welcome. What is the OS?
  3. flavallee

    flavallee Trusted Advisor

    May 12, 2002
    First Name:
    The Dell Latitude D531 laptop is several years old and came with 1 GB of RAM and supports Windows XP and Windows Vista.

    When was Windows 7 installed in it, and is it the 32-bit or 64-bit version?

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