error message on phone

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happycathy

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Joined
Mar 16, 2017
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hi there,
I keep getting an error message when I use internet on my phone. its a samsung galaxy S7. it happens both on chrome and on the provided samsung internet app. the error message reads "404 not found" then below, "file not found" and a link which, when pressed just loops me back to the same error message. it happens when i click links as well as when i type in a url, even to my email. ive tried restarting my phone, force stopping the apps, clearing all the history and cookies etc. thats the extent of my knowledge on fixes. i would delete the apps and reinstall them but i dont think that will help, since its more than one browser doing it? any suggestions would be great.
 

TerryNet

Terry
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Joined
Mar 23, 2005
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81,446
Does this happen when you are trying to use cellular data? If so, are you sure you have a reasonably strong signal and have "use cellular data" switched on?

Does this happen when you are trying to use Wi-Fi? If so, are you sure that you are connected to a wireless network and have "use Wi-Fi switched on"?
 

happycathy

Thread Starter
Joined
Mar 16, 2017
Messages
2
Does this happen when you are trying to use cellular data? If so, are you sure you have a reasonably strong signal and have "use cellular data" switched on?

Does this happen when you are trying to use Wi-Fi? If so, are you sure that you are connected to a wireless network and have "use Wi-Fi switched on"?
It happens on both cellular data and wifi. I have tried multiple wifi signals as well. My phone used to work fine on data and wifi.
 
Joined
Mar 22, 2017
Messages
12
hi there,
I keep getting an error message when I use internet on my phone. its a samsung galaxy S7. it happens both on chrome and on the provided samsung internet app. the error message reads "404 not found" then below, "file not found" and a link which, when pressed just loops me back to the same error message. it happens when i click links as well as when i type in a url, even to my email. ive tried restarting my phone, force stopping the apps, clearing all the history and cookies etc. thats the extent of my knowledge on fixes. i would delete the apps and reinstall them but i dont think that will help, since its more than one browser doing it? any suggestions would be great.
Is it a new phone, like you bought it recently?
 
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