Error Message on Start up

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papafavour

Thread Starter
Joined
Apr 22, 2010
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6
When I start my Windows XP SP3 I see a message that reads " hkcmd module has encountered a problem and will close. We are sorry for the inconvenience". What does message mean and how can I solve the problem?
 
Joined
Feb 17, 2008
Messages
2,637
assuming you have an intel graphics card.
The Hot Key Command (HKCMD) module is part of the Intel® graphics driver. There may be a conflict between this module and other software installed on the system or this module may need to be reinstalled or updated.


To reinstall or update the HKCMD module, download and install the latest Intel graphics driver for your computer. To check if a newer generic driver is available, use the Intel® Driver Update Utility . If this online utility detects a customized computer manufacturer graphics driver, click here for additional information.

As a workaround, follow these steps to disable the HKCMD module:


Save any open files and close all applications.
Open the Windows* System Configuration Utility:
Click Start and then on Run
In the Open box, type in: msconfig
Click OK
Click Startup tab
Uncheck the checkbox for the 'hkcmd'
Click OK
Click Restart which will restart the computer
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
83,442
Follow the instructions in the bottom section of post #2.

The Intel graphics driver places 3 - 4 entries in the startup list, and they can all be unchecked and disabled from auto-loading.

Some of these startup entries are:

hkcmd

igfxpers

igfxtray


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