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Error Message on Start up

Discussion in 'Windows XP' started by papafavour, Apr 26, 2010.

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  1. papafavour

    papafavour Thread Starter

    Joined:
    Apr 22, 2010
    Messages:
    6
    When I start my Windows XP SP3 I see a message that reads " hkcmd module has encountered a problem and will close. We are sorry for the inconvenience". What does message mean and how can I solve the problem?
     
  2. huggie54

    huggie54

    Joined:
    Feb 17, 2008
    Messages:
    2,637
    assuming you have an intel graphics card.
    The Hot Key Command (HKCMD) module is part of the IntelĀ® graphics driver. There may be a conflict between this module and other software installed on the system or this module may need to be reinstalled or updated.


    To reinstall or update the HKCMD module, download and install the latest Intel graphics driver for your computer. To check if a newer generic driver is available, use the IntelĀ® Driver Update Utility . If this online utility detects a customized computer manufacturer graphics driver, click here for additional information.

    As a workaround, follow these steps to disable the HKCMD module:


    Save any open files and close all applications.
    Open the Windows* System Configuration Utility:
    Click Start and then on Run
    In the Open box, type in: msconfig
    Click OK
    Click Startup tab
    Uncheck the checkbox for the 'hkcmd'
    Click OK
    Click Restart which will restart the computer
     
  3. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,927
    First Name:
    Frank
    Follow the instructions in the bottom section of post #2.

    The Intel graphics driver places 3 - 4 entries in the startup list, and they can all be unchecked and disabled from auto-loading.

    Some of these startup entries are:

    hkcmd

    igfxpers

    igfxtray


    ----------------------------------------------------------------
     
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