Error message "The address book failed to load. Outlook express is incorrectly config

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ormondquay

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Jun 5, 2005
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Purchased a copy of office 2003 (downloaded from the internet complete with serial number) - loaded over the top of an office 2000 program - loaded no bother - now I am unable to access Outlook Express and get the message "The address book failed to load. Outlook express is incorrectly configured, please reinstall". When I attempt to open emails I get a message "There was an error opening this message. An error has occurred". My operating system is Windows XP with the latest patch. Any assistance in resolving this would be much appreciated
 

ormondquay

Thread Starter
Joined
Jun 5, 2005
Messages
2
Found a solution - not the quickest but it worked - uninstalled Office 2003 and reinstalled XP over the top as per Microsoft article ID 315341 - the real time waste was having to reinstall all the XP patches
 
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