Error Message "USER.EXE" in IE

[catsus2]

Lately in IE, I am receiving the follow message, "Explorer has caused an error in USER.EXE. Explorer will now close. If you are still experiencing problems, restart the computer". After closing, two of my startup icons are missing (Adaptec Direct CD and APC Backup). I then have to reboot.
I am running Windows ME.
This has been occurring quite frequently and is very frustrating to be shut down when in the middle of something. Can you please offer a solution? Any assistance will be appreciated.

 

[~Candy~]

Hi and welcome. You might check your ram chip(s) to be sure they are secure in their slot(s).

 

[catsus2]

Hi and welcome. You might check your ram chip(s) to be sure they are secure in their slot(s).

Thank you for the information on checking ram chips. Can you please tell me how to do this?

 

[~Candy~]

First off, is the system still under warranty?

If so, you may not want to open the case.

 

[MFDnNC]

First off, is the system still under warranty?

If so, you may not want to open the case.

Why, it is legit to open the case under warranty.

 

[~Candy~]

Sometimes that will void a warranty as you can break things yourself once inside.

 

[catsus2]

Yes, my pc is still under extended warranty. If so....I should not pursue checking my ram chips?

 

[KLT]

Hi catsus2

Are you using Norton Anti-Virus ? If so try this.
Go to Add/Remove Programs in the Control Panel, choose the 'NavHelper' and click 'Remove'. Restart the computer

 

[catsus2]

Hi catsus2

Are you using Norton Anti-Virus ? If so try this.
Go to Add/Remove Programs in the Control Panel, choose the 'NavHelper' and click 'Remove'. Restart the computer

Yes I am using NAV 2000 on my pc but have no "NavHelper" listed in my add/remove programs to remove.
The motherboard was damaged a couple of months ago as a result of lightening and had to be replaced. This was done by a trained technician under my warranty. Could my error problem be a result of this replacement?

 

[~Candy~]

Yes, my pc is still under extended warranty. If so....I should not pursue checking my ram chips?

You might check to see what the warranty says. I see your status is Beginner, so having you inside the system may not be a good idea.

Also, I see the part about the motherboard......certainly other things could have been affected as well.

 

[KLT]

catsus2
I totally agree with AcaCandy, I would advise you to take the computer back to the tech that replaced the mainboard. Also find out if the RAM was replaced, if not that should be checked out.
Good luck.

 

[catsus2]

catsus2
I totally agree with AcaCandy, I would advise you to take the computer back to the tech that replaced the mainboard. Also find out if the RAM was replaced, if not that should be checked out.
Good luck.

Thanks. I will check back with the technician.