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Error message when trying to watch videos in FireFox

Discussion in 'Web & Email' started by akairi97, Jul 15, 2017 at 2:57 AM.

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  1. akairi97

    akairi97 Thread Starter

    Joined:
    Sep 14, 2010
    Messages:
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    Hello, For the past few months, Ive been unable to watch videos. Sometimes it works and sometimes it doesn't. It pulls up this message " the media could not be loaded either because the server or the format is not supported". I also attached a picture.





    Tech Support Guy System Info Utility version 1.0.0.4
    OS Version: Microsoft Windows 7 Professional, Service Pack 1, 64 bit
    Processor: Intel(R) Core(TM)2 Duo CPU E8400 @ 3.00GHz, Intel64 Family 6 Model 23 Stepping 10
    Processor Count: 2
    RAM: 3931 Mb
    Graphics Card: Intel(R) Q45/Q43 Express Chipset, 1741 Mb
    Hard Drives: C: 224 GB (100 GB Free);
    Motherboard: Dell Inc., 03NVJ6
    Antivirus: McAfee Anti-Virus and Anti-Spyware, Disabled
     

    Attached Files:

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  3. 737Simpilot

    737Simpilot

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  4. plodr

    plodr Liz

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    The error has nothing to do with flash because I have the latest version installed for IE and FF (26.0.0.137). I had the same error today at Jacquie Lawson's ecard site.

    The site you are on may have moved away from flash content, as did Jacquie Lawson.
    You need something to stream in html5, the flash replacement.

    Try that site where you see the error in Internet Explorer 11. (I had to do that to get video to work on my Win 7 pc).

    Or, if you have an android phone or tablet, the site will work with Chrome. (My site works on the android tablet I tried).

    I can't suggest an html5 addon because I don't have one installed.
     
    Last edited: Jul 15, 2017 at 2:30 PM
  5. akairi97

    akairi97 Thread Starter

    Joined:
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    Ok. Sometimes the video would work and sometimes it doesn't. Yes, it does work on my ipad
     
  6. 737Simpilot

    737Simpilot

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  7. akairi97

    akairi97 Thread Starter

    Joined:
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    Ok, thank you
     
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