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Error message while trying to uninstall software

Discussion in 'Windows 10' started by K6BON, Jan 30, 2020.

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  1. K6BON

    K6BON Thread Starter

    Joined:
    Jan 3, 2006
    Messages:
    17
    Just got a new printer and before downloading the software I removed the printer from Control Panel in Windows 10 and then proceeded to remove the software. The uninstall procedure was interrupted by an error message which said "A caller of DriverPackageinstall must be a member of the Administrators group to install a driver package". So here I am looking fondly at my new printer and apologizing for the delay while I turn to the experts for HELP.
     
  2. zebanovich

    zebanovich

    Joined:
    Mar 2, 2019
    Messages:
    323
    Hello, It looks like your Windows account is not administrative.
    Log into administrative Windows account and uninstall software/driver there.

    To check if your account is administrative:
    Press start key and type:
    control panel
    Select dropdown, View By: small icons in top-right corner of the window
    Then click on "User Accounts" icon
    Click on "Manage another account"
    Here you have a list of user accounts, and see which one is administrative,
    then log into that account and uninstall program there.
     
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