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Error Message: Windows could not start because...

Discussion in 'Windows XP' started by angelic_joy, Apr 17, 2004.

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  1. angelic_joy

    angelic_joy Thread Starter

    Feb 22, 2000
    I just fired up my computer (Dell Dimension 4400 - WinXP Home) and got a black screen saying:

    "Windows could not start because the following file is missing or corrupt:

    <Windows Root>\system32\hal.dll

    Please reinstall a copy of the above file."

    I immediately whipped out my stack of CDs that came with my Dell (Windows was pre-loaded, serial # on a silver holographic-look sticker on side of computer), only to discover they didn't include the actual operating CD. The CDs I have are:

    1. Drivers and Utilities - Dell Dimension resource CD for Reinstalling Device Drivers and Using Diagnostics, Utilities, and Online Documentation.

    2.Applications - Dell Tools CD for Reinstalling Dell-Installed Software (Antivirus software, Support software, Multimedia software, Internet software).

    3. Drivers and Utilites - For Reinstalling Conexant 56K Data/Fax Modem Software for Microsoft Windows.

    4. Application - For Installing/Reinstalling Roxio Easy CD Creator 5.1 Basic.

    Will any of these (obviously not the last two) contain the missing dll? How do I go about replacing this? I emailed Dell customer support and was basically told I was out of luck in obtaining the operating system from them...even tho I paid for it and never received it. As luck would have it, my warranty is up. Help! :(

    -- Joy
  2. rude


    Mar 8, 2004
  3. crazy_ciara


    Jul 19, 2005
    hi i have the EXACT same problem with my dell computer. can u tell me which disk works ive tryd every single disk and nothing happens! do i need to type in some kind of command or something?
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