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Error Message

Discussion in 'Earlier Versions of Windows' started by Larry T, Sep 9, 2004.

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  1. Larry T

    Larry T Thread Starter

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    Receiving the following: MotiveSB.exe Unable to locate component

    Error message mentions SBHook.dll problem

    This routine happens upon system boot. Since this occurance, it seems I am having trouble downloading, i.e. anti-virus software(free trial stuff_) Any connections with Error/no download capability?
     
  2. Cheeseball81

    Cheeseball81 Retired Moderator

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    By any chance do you use Verizon DSL?
     
  3. Larry T

    Larry T Thread Starter

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    Yes, Verizon DSL.
     
  4. Cheeseball81

    Cheeseball81 Retired Moderator

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    I think that MotiveSB.exe is the Verizon online support center software. Have you recently installed anything like a firewall? (i.e. Zone Alarm)

    Is MotiveSB.exe checked in msconfig in Startup?

    I'm guessing SBHook is a driver file within the Verizon software
    I'm not very familiar with it...any chance you can reinstall it?
     
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