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Error messages

Discussion in 'Windows XP' started by smokincollee, Apr 18, 2004.

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  1. smokincollee

    smokincollee Thread Starter

    Joined:
    Nov 11, 2003
    Messages:
    20
    what do these mean?

    xml Document must have a top level element
    Line 0

    and

    Error loading
    C:\Windows\Downloaded Program Files\bridge.dll

    and how do I fix it.

    I can't run highjack this because my cpu usage max's out and the program doesn't respond

    Please help.
     
  2. cybertech

    cybertech Retired Moderator

    Joined:
    Apr 16, 2002
    Messages:
    72,115
    You have malware on your machine.

    Download Spybot http://www.sherrylynn.us/privacypolicy.htm

    Make sure to follow the instructions for updates prior to running the scan.

    Click on "Search For updates" After the search has completed, the available Updates will be listed. Choose which Updates you would like to Download. Click "Download updates." The Updates will self install. The screen will change and the program will come back and be ready to use.

    Sometimes the default Download Location will produce an Error. If that happens, look in the right panel. There you will find a small arrow next to the name of the current Download site. Click on it for a list of alternate sites. One of those should be able to retrieve the files you have selected.

    Scan, click on fix problems then reboot.

    Next:

    Download AdAware http://www.lavasoftusa.com/support/download/

    Before you scan with AdAware, check for updates of the reference file by clicking

    on "Check for updates now", connect.


    Click on Start, Use custom scanning options, Customize.

    Make sure the following settings are made and on -------"ON=GREEN"

    "Scan within archives"
    "Scan active processes"
    "Scan registry"
    "Deep scan registry"
    "Scan my IE Favorites for banned URL"
    "Scan my host-file"

    Click on Tweak,
    Select scanning engine and click on "Unload recognized processes during scanning"
    Select cleaning engine and click on "Automatically try to unregister objects prior to deletion" and "Let windows remove files in use at next reboot"

    Then click "proceed" to save your settings.

    Click on Next

    Run the scan and fix everything.

    Now see if you can post HJT log for review.
     
  3. smokincollee

    smokincollee Thread Starter

    Joined:
    Nov 11, 2003
    Messages:
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    I did everything you said, and I did have a few things on my computer, but I still can't download HJT. I don't know what else to do. Please help
     
  4. cybertech

    cybertech Retired Moderator

    Joined:
    Apr 16, 2002
    Messages:
    72,115
    What is happening when you try to d/l HJT?
     
  5. smokincollee

    smokincollee Thread Starter

    Joined:
    Nov 11, 2003
    Messages:
    20
    The same thing happens when I try to d/l hjt or click on any link. My Internet explorer says the program isn't responding. I tried to click on your link and it said the same thing. I can't get into any sites with links. I can get so far and then that is it.
     
  6. cybertech

    cybertech Retired Moderator

    Joined:
    Apr 16, 2002
    Messages:
    72,115
    Use another machine, friend, library, etc and d/l HJT. It will fit on a floppy so you can save the log back to the floppy and upload it here.
     
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