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Error Number: 0x800CCC0E

Discussion in 'Web & Email' started by kwill, Aug 11, 2004.

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  1. kwill

    kwill Thread Starter

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    Hi Im getting this message when trying to send/recieve mail in Outlook Express

    The connection to the server has failed. Account: 'Dad', Server: 'pop.ntlworld.com', Protocol: POP3, Port: 995, Secure(SSL): Yes, Socket Error: 10060, Error Number: 0x800CCC0E

    Thanks if you can help
    Kieran
     
  2. Styxx

    Styxx Banned

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    yes this repairs OE too.

    click the colored link below to run a on-line virus scan

    Internet Explorer 5.x/6.x comes with a repair tool. To use it, go to the Add/Remove Programs Control Panel; Scroll and click to highlight 'Microsoft Internet Explorer 5/6.x' in the Install/Uninstall window; Then click on the Add/Remove button; Select 'Repair' the current installation of Internet Explorer radio button; Click on OK. Restart your computer when prompted.
     
  3. kwill

    kwill Thread Starter

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    Repaired Microsoft Internet Explorer and tried again but this message came up

    The connection to the server has failed. Account: 'Dad', Server: 'pop.ntlworld.com', Protocol: POP3, Port: 995, Secure(SSL): Yes, Socket Error: 10060, Error Number: 0x800CCC0E

    (looks like the same one)

    am currently running the panda scan
     
  4. dugq

    dugq

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    Hi

    I don't think a repair will really help in this case. One problem I can see from the error is the port is wrong, and NTL doesn't use secure connection.
    Open OE, go to tools, accounts, mail, hoghlight the account and click properties, then clickon advanced, change incoming port to 110 and outgoing to 25, and untick "this server requires secure (ssL) connection" on both incoming and outgoing.
    Then try again.
    If no luck go back to the account scetion and remove the account, then recreate it, it will ask for some settings most of which you should know, except the incoming server and outgoing.
    Incoming is pop.ntlworld.com
    outgoing us smtp.ntlworld.com
    leave all other options at the default
    If still no luck try it again after disabling your anti-virus
     
  5. kwill

    kwill Thread Starter

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    chanegd the ports and unticked but still no luck, ill try turning off antivirus before i recreate the account,
    thanks
     
  6. kwill

    kwill Thread Starter

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    right, turned antivirus off but still didnt work, made another account with same details but still no luck - any other sugegstions?
     
  7. kwill

    kwill Thread Starter

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    this is the error message recieved

    The connection to the server has failed. Account: 'DAD2', Server: 'pop.ntlworld.com', Protocol: POP3, Port: 110, Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E
     
  8. dugq

    dugq

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    Bit of an obvious question, but can you view webpages?
     
  9. kwill

    kwill Thread Starter

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    lol yes
     
  10. kwill

    kwill Thread Starter

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    im guessing u were thinking that maybe ntl was down......
     
  11. dugq

    dugq

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    Not really, (although their mail server go down alot). Its just that this error is normally.
    1. A corrupt account
    2. AV
    3. A complete breakdown in the internet traffic in and out of the pc.

    This is getting a bit desperate now but you could try.
    1. Creating a new identity and then importing over mail and addresses.
    2. Completely unnstalling the av, or atleast, disable it, reboot, and then try.
    3. Disabling any software firewall you are using, (unlikely)
    4. In the incoming mail try 62.253.162.50.

    I would try the av first.
     
  12. kwill

    kwill Thread Starter

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    Ive totally disabled that AVG (not appearing in task manager) and rebooted but still the same.
    Entered that IP in the incoming mail but the same again,
    not running any firewalls, and
    i didnt understand the first point?
     
  13. kwill

    kwill Thread Starter

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    ooh im noticing that while it is trying to connect it says under connection 'local area network' - im on broadband so could this be the problem?
     
  14. dugq

    dugq

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    In OE you can create new identitys, designed for several different users on the same pc. Go to file, identities and create new identity, type you name, slect to switch and then just enter your account details.
    I won't explain how to import stuff over unless its worked.
    Also you could try telnetting the account
    If 95, 98, me go here to find how

    http://support.earthlink.net/mu/1/p...9x_nt/email/oe_5.0/0647.CantGetEmail.psc.html

    On 2k, xp go to start, run type telnet and ok

    type "open pop.ntlworld.com 110"
    then when is says its connected type
    user "your username"
    pass "your password"

    I would do this before creating the identity
     
  15. dugq

    dugq

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    NTL BB uses a Local Area connection
     
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