In Progress Error pop up


Malware Specialist
Nov 3, 2018
Your logs look good.

I would like you to check that Windows Security is working. Click the Start button, type Windows Security, and press Enter. Confirm that this window shows Windows Defender is enabled.


Malware Specialist
Nov 3, 2018
Extremely sorry for the delay. I did not see a notification of your reply.

Your logs look good. If you need further assistance I suggest you post in the Windows 10 support forum.

The following will remove the tools we used as well as reset system restore points:


Download KpRm by kernel-panik and save it to your desktop.
  • Right-click kprm_(version).exe and select Run as Administrator.
  • Read and accept the disclaimer.
  • When the tool opens, ensure all boxes under Actions are checked.
  • Under Delete Quarantines select Delete Now, then click Run.
  • Once complete, click OK.
  • A log will open in Notepad titled kprm-(date).txt.
  • Please copy and paste its contents in your next reply.
Some tips to keep your computer safe on the Internet

Make sure to use strong passwords. There are password managers (for example, Bitwarden) that can help you use secure passwords, and keep track of them.

How to create a strong password
Keeping software up-to-date is important as well. Programs such as UCheck, Heimdal Free, or PatchMyPC can help keep software on your computer up-to-date.

To keep your operating system up-to-date, make sure that Windows Update is enabled on your computer.
I recommend backing up your PC regularly. There are several ways to back up your computer, such as using a cloud-based service online, external hard drive, or CD/DVD.

The following articles have more information about methods to back up your computer:

What's the Best Way to Back Up My Computer?

5 Ways to Back up Your Data
Here are some articles about how to keep your computer safe on the Internet -

Simple and easy ways to keep your computer safe and secure on the Internet - by Lawrence Abrams

Answers to common security questions - Best Practices - by quietman7

COMPUTER SECURITY - a short guide to staying safer online - Malware Removal

PC Safety and Security - What Do I Need? - Tech Support Forum

Safe surfing :)

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