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error running pub g

Discussion in 'Games' started by Hennyb, Jun 6, 2018.

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  1. Hennyb

    Hennyb Thread Starter

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    Hey everyone i have just purchased PUBG for my laptop through steam , and it all downloaded fine but when it came to running the program it came up with "cannot find 'XAPOFX1_5.dll and i have deleted this and replaced both in system 32 and in sysWOW64 and still getting same error any help would be gratefully appreciated really keen to play this game ,thanks
     
  2. NathanielFalardeau

    NathanielFalardeau Temporarily Banned

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    Hi Hennyb,

    Your problem seems very upsetting, but I don't want you to be too upset because I have a possible solution for you that should work.

    Right click on your game in steam and then click the properties tab. Go to local files and click "verify integrity of game files". Once that is finished get this program, scroll down on the page and you should see a free version of the software. That's all you will need. https://www.ccleaner.com/ccleaner/download <-- This is the link you get the program on. Download the program and install it, once it's finished installing, open it up. Go to the registry tab and click "scan for issues" once it finishes scanning for missing files, you can click on the "fix selected issues" and the program will fix all your issues.

    I would suggest to restart your computer after this and trying your pubg again. Let me know if this was helpful.


    Nathaniel Falardeau
     
  3. valis

    valis Moderator

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    Just my personal opinion, but you'll find it mirrored here; registry cleaners frequently do more harm than good. I've got no issue with CCleaner as a whole but were I you, I'd avoid the registry cleaning part. I've had to fix a half-dozen or so rigs that the CCleaner registry cleaner ended up bricking.
     
    Johnny b likes this.
  4. valis

    valis Moderator

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    Here is an older post by a former moderator here on why NOT to use reg cleaners; it's easily the best write-up on this I've seen, hence why I've saved it:

     
  5. Johnny b

    Johnny b

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    Agreed.

    Registry cleaning too often winds up causing more problems than it solves.
    CC has other good aspects, but imo, registry 'cleaning' is one to avoid.
     
  6. NathanielFalardeau

    NathanielFalardeau Temporarily Banned

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    Then I would suggest making a backup before using CCleaner. But I've personally never ran into ANY issues with CCleaner and I've been using it on the same computer for 5 years.
     
  7. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

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    It doesn't matter what your personal experience is because you are expected to have read the rules and adhere to them, in this case, the part that reads:
    https://forums.techguy.org/help/rules/
     
  8. Johnny b

    Johnny b

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    Backups are always a wise decision.
    But using a registry cleaner isn't.
    There have simply been too many problems reported over the years with them.

    Fix what's broken, don't fix it till it's broken :D
     
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  9. Hennyb

    Hennyb Thread Starter

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    Tryed the ccleaner. and no luck same 2018-06-09.png error popped up.
     
  10. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

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    Are you saying you ran the Registry Cleaner function of CCleaner even after all of what was posted about doing that?
     
  11. Hennyb

    Hennyb Thread Starter

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    Yes did everything in first reply. And resulted with same issue.
     
  12. Johnny b

    Johnny b

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    It was bad advice as pointed out.
     
  13. Hennyb

    Hennyb Thread Starter

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    Anyone know anything else I could try. Really stuck with this one.
     
  14. Johnny b

    Johnny b

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    I suggest you use the Window's restore function and do a reset to before you installed your game software and deleted XAPOFX1_5.dll, then reinstall the game software ...and see if that fixes it.

    ( note, this is not a reinstall of Windows)

    If not, restore to earlier dates.

    You will also need to check your Windows Critical updates to make sure they are current.
     
    Last edited: Jun 11, 2018
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