ERROR -- The TCP/IP network transport is not installed

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tpaa

Thread Starter
Joined
Nov 1, 2011
Messages
24
I am receiving "The TCP/IP network transport is not installed" error when I boot the computer and I do not have connectivity to the internet or to other computers and devises on the network (I am connected to the router). The problem began while I was downloading a HP printer driver. During the download I got a "flash" blue screen and the system rebooted. I manually turned it off and ran the Norton Security on start up. I looked at the log and Norton had identified and "Quarantined" (ups_document.exe (trojan.Gen.2)).
When the computer rebooted, I was getting 2 errors. The one above, and a "Panasonic trap monitor error". I found that this error could be resolved by using the Add/Remove to remove an old panasonic printer program.

Thank you in advance for any assistance!

I have included the information from the various logs below:

Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows XP Professional, Service Pack 3, 32 bit
Processor: AMD Turion(tm) 64 Mobile Technology ML-37, x86 Family 15 Model 36 Stepping 2
Processor Count: 1
RAM: 958 Mb
Graphics Card: ATI RADEON XPRESS 200M Series, 64 Mb
Hard Drives: C: Total - 114470 MB, Free - 44276 MB;
Motherboard: Gateway,
Antivirus: Norton Security Suite, Updated: No, On-Demand Scanner: Enabled

The following is the DDS Log

.
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 6.0.2900.5512 BrowserJavaVersion: 1.6.0_26
Run by Timothy T. Prigg at 10:18:55 on 2011-11-01
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.958.335 [GMT -4:00]
.
AV: Norton Security Suite *Enabled/Outdated* {E10A9785-9598-4754-B552-92431C1C35F8}
FW: Norton Security Suite *Enabled*
.
============== Running Processes ===============
.
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\Program Files\WTouch\WTouchService.exe
C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
svchost.exe
svchost.exe
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\Program Files\WTouch\WTouchUser.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACService.exe
C:\Program Files\Adobe\Photoshop Elements 3.0\PhotoshopElementsFileAgent.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\WINDOWS\system32\HPSIsvc.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\Motive\McciCMService.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Norton Security Suite\Engine\5.1.0.29\ccSvcHst.exe
C:\Program Files\Adobe\Photoshop Elements 3.0\PhotoshopElementsDeviceConnect.exe
c:\Program Files\Common Files\Protexis\License Service\PsiService_2.exe
svchost.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\WINDOWS\ehome\ehtray.exe
C:\Program Files\Norton Security Suite\Engine\5.1.0.29\ccSvcHst.exe
C:\WINDOWS\system32\Pen_Tablet.exe
C:\WINDOWS\system32\WLTRAY.exe
C:\WINDOWS\system32\Pen_Tablet.exe
C:\WINDOWS\GWHotKey.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\WINDOWS\system32\hphmon05.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\eHome\ehmsas.exe
C:\Program Files\ScanSoft\PaperPort\pptd40nt.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\Adobe\Acrobat 7.0\Distillr\Acrotray.exe
C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACDaemon.exe
C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ArcCon.ac
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Documents and Settings\Timothy T. Prigg\Application Data\Dropbox\bin\Dropbox.exe
C:\Program Files\Microsoft Office\Office\OSA.EXE
C:\WINDOWS\system32\ntvdm.exe
C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe
C:\WINDOWS\system32\NOTEPAD.EXE
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://wapp.verizon.net/bookmarks/bmredir.asp?region=all&bw=fiber&cd=7.0unattached&bm=ho_central
uInternet Settings,ProxyOverride = *.local
BHO: SnagIt Toolbar Loader: {00c6482d-c502-44c8-8409-fce54ad9c208} - c:\program files\techsmith\snagit 8\SnagItBHO.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Symantec NCO BHO: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - c:\program files\norton security suite\engine\5.1.0.29\coIEPlg.dll
BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\program files\norton security suite\engine\5.1.0.29\ips\IPSBHO.DLL
BHO: Updater For Verizon Toolbar: {96673559-e653-4cdc-8923-f89347a952c0} - c:\program files\verizontb\auxi\verizonAu.dll
BHO: Verizon Broadband Toolbar: {a057a204-bacc-4d26-8398-26fadcf27386} - c:\progra~1\verizo~2\VERIZO~1.DLL
BHO: Adobe PDF Conversion Toolbar Helper: {ae7cd045-e861-484f-8273-0445ee161910} - c:\program files\adobe\acrobat 7.0\acrobat\AcroIEFavClient.dll
BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
BHO: Verizon Toolbar: {f8d96645-337c-419b-8792-b6c126145811} - c:\program files\verizontb\verizonDx.dll
TB: SnagIt: {8ff5e183-abde-46eb-b09e-d2aab95cabe3} - c:\program files\techsmith\snagit 8\SnagItIEAddin.dll
TB: Adobe PDF: {47833539-d0c5-4125-9fa8-0819e2eaac93} - c:\program files\adobe\acrobat 7.0\acrobat\AcroIEFavClient.dll
TB: Verizon Broadband Toolbar: {a057a204-bacc-4d26-8398-26fadcf27386} - c:\progra~1\verizo~2\VERIZO~1.DLL
TB: Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - c:\program files\norton security suite\engine\5.1.0.29\coIEPlg.dll
TB: Verizon Toolbar: {f8d96645-337c-419b-8792-b6c126145811} - c:\program files\verizontb\verizonDx.dll
TB: {8FF5E180-ABDE-46EB-B09E-D2AAB95CABE3} - No File
EB: Adobe PDF: {182ec0be-5110-49c8-a062-beb1d02a220b} - c:\program files\adobe\acrobat 7.0\acrobat\AcroIEFavClient.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [H/PC Connection Agent] "c:\program files\microsoft activesync\wcescomm.exe"
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
uRun: [ISUSPM] "c:\program files\common files\installshield\updateservice\ISUSPM.exe" -scheduler
mRun: [ehTray] c:\windows\ehome\ehtray.exe
mRun: [Broadcom Wireless Manager UI] c:\windows\system32\WLTRAY.exe
mRun: [Multi-function Keyboard] GWHotKey.exe
mRun: [SynTPLpr] c:\program files\synaptics\syntp\SynTPLpr.exe
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [HPHmon05] c:\windows\system32\hphmon05.exe
mRun: [AppleSyncNotifier] c:\program files\common files\apple\mobile device support\AppleSyncNotifier.exe
mRun: [SSBkgdUpdate] "c:\program files\common files\scansoft shared\ssbkgdupdate\SSBkgdupdate.exe" -Embedding -boot
mRun: [PaperPort PTD] "c:\program files\scansoft\paperport\pptd40nt.exe"
mRun: [IndexSearch] "c:\program files\scansoft\paperport\IndexSearch.exe"
mRun: [PPort11reminder] "c:\program files\scansoft\paperport\ereg\ereg.exe" -r "c:\documents and settings\all users\application data\scansoft\paperport\11\config\ereg\Ereg.ini"
mRun: [BrMfcWnd] c:\program files\brother\brmfcmon\BrMfcWnd.exe /AUTORUN
mRun: [HPHUPD05] c:\program files\hewlett-packard\\{5372b9a6-6e51-4f90-9b40-e0a3b8475c4e}\hphupd05.exe
mRun: [Acrobat Assistant 7.0] "c:\program files\adobe\acrobat 7.0\distillr\Acrotray.exe"
mRun: [ArcSoft Connection Service] c:\program files\common files\arcsoft\connection service\bin\ACDaemon.exe
mRun: [HPDJ Taskbar Utility] c:\windows\system32\spool\drivers\w32x86\3\hpztsb09.exe
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [APSDaemon] "c:\program files\common files\apple\apple application support\APSDaemon.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
StartupFolder: c:\docume~1\timoth~1.pri\startm~1\programs\startup\dropbox.lnk - c:\documents and settings\timothy t. prigg\application data\dropbox\bin\Dropbox.exe
StartupFolder: c:\docume~1\timoth~1.pri\startm~1\programs\startup\micros~1.lnk - c:\program files\microsoft office\office\FINDFAST.EXE
StartupFolder: c:\docume~1\timoth~1.pri\startm~1\programs\startup\office~1.lnk - c:\program files\microsoft office\office\OSA.EXE
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\adobea~1.lnk - c:\windows\installer\{ac76ba86-1033-0000-7760-000000000002}\SC_Acrobat.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\adobeg~1.lnk - c:\program files\common files\adobe\calibration\Adobe Gamma Loader.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\autoca~1.lnk - c:\program files\common files\autodesk shared\acstart16.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\micros~1.lnk - c:\program files\microsoft office\office10\OSA.EXE
IE: Convert link target to Adobe PDF - c:\program files\adobe\acrobat 7.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: Convert link target to existing PDF - c:\program files\adobe\acrobat 7.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert selected links to Adobe PDF - c:\program files\adobe\acrobat 7.0\acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
IE: Convert selected links to existing PDF - c:\program files\adobe\acrobat 7.0\acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
IE: Convert selection to Adobe PDF - c:\program files\adobe\acrobat 7.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: Convert selection to existing PDF - c:\program files\adobe\acrobat 7.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert to Adobe PDF - c:\program files\adobe\acrobat 7.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: Convert to existing PDF - c:\program files\adobe\acrobat 7.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office10\EXCEL.EXE/3000
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - {2EAF5BB0-070F-11D3-9307-00C04FAE2D4F} - c:\progra~1\micros~4\INetRepl.dll
IE: {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - {2EAF5BB0-070F-11D3-9307-00C04FAE2D4F} - c:\progra~1\micros~4\INetRepl.dll
DPF: {01113300-3E00-11D2-8470-0060089874ED} - hxxps://activatemyfios.verizon.net/sdcCommon/download/FIOS/Verizon%20FiOS%20Installer.cab
DPF: {02BCC737-B171-4746-94C9-0D8A0B2C0089} - hxxp://office.microsoft.com/templates/ieawsdc.cab
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1192814644625
DPF: {78AF2F24-A9C3-11D3-BF8C-0060B0FCC122} - file://c:\program files\land desktop 3\AcDcToday.ocx
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-i586.cab
DPF: {AE563720-B4F5-11D4-A415-00108302FDFD} - file://c:\program files\land desktop 3\InstBanr.ocx
DPF: {C6637286-300D-11D4-AE0A-0010830243BD} - file://c:\program files\land desktop 3\InstFred.ocx
DPF: {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_03-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_05-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0016-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_16-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0026-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_26-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
DPF: {F281A59C-7B65-11D3-8617-0010830243BD} - file://c:\program files\land desktop 3\AcPreview.ocx
Handler: cetihpz - {CF184AD3-CDCB-4168-A3F7-8E447D129300} - c:\program files\hp\hpcoretech\comp\hpuiprot.dll
Handler: jpip - {B92DD248-E3D5-4A92-B311-C9B841681455} - c:\program files\lizardtech\express view\expressview.dll
Handler: sidlet - {B92DD248-E3D5-4A92-B311-C9B841681455} - c:\program files\lizardtech\express view\expressview.dll
Notify: AtiExtEvent - Ati2evxx.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
LSA: Authentication Packages = msv1_0 nwprovau
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\documents and settings\timothy t. prigg\application data\mozilla\firefox\profiles\ndpcodeo.default\
FF - prefs.js: browser.startup.homepage - hxxps://www.google.com/dashboard/
FF - component: c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_4.0.0.127\coffplgn\components\coFFPlgn.dll
FF - component: c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_4.0.0.127\ipsffplgn\components\IPSFFPl.dll
FF - component: c:\documents and settings\timothy t. prigg\application data\mozilla\firefox\profiles\ndpcodeo.default\extensions\{635abd67-4fe9-1b23-4f01-e679fa7484c1}\components\XPATLCOM.dll
FF - component: c:\documents and settings\timothy t. prigg\application data\mozilla\firefox\profiles\ndpcodeo.default\extensions\{96ce3418-8ef3-45b5-8808-de5dbe03fb13}\components\dtTransparency.dll
FF - component: c:\documents and settings\timothy t. prigg\application data\mozilla\firefox\profiles\ndpcodeo.default\extensions\{96ce3418-8ef3-45b5-8808-de5dbe03fb13}\components\dtTransparency3.5.dll
FF - component: c:\documents and settings\timothy t. prigg\application data\mozilla\firefox\profiles\ndpcodeo.default\extensions\{96ce3418-8ef3-45b5-8808-de5dbe03fb13}\components\dtTransparency3.6.dll
FF - plugin: c:\documents and settings\timothy t. prigg\application data\mozilla\firefox\profiles\ndpcodeo.default\extensions\[email protected]\plugins\NP2020Player.dll
FF - plugin: c:\program files\adobe\reader 10.0\reader\air\nppdf32.dll
FF - plugin: c:\program files\adobe\reader 9.0\reader\air\nppdf32.dll
FF - plugin: c:\program files\google\update\1.3.21.79\npGoogleUpdate3.dll
FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: c:\program files\microsoft silverlight\4.0.60831.0\npctrlui.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npdeployJava1.dll
FF - plugin: c:\program files\tabletplugins\npwacom.dll
FF - plugin: c:\program files\virtual earth 3d\npVE3D.dll
.
---- FIREFOX POLICIES ----
FF - user.js: dom.disable_open_during_load - false // Popupblocker control handled by McAfee Privacy Service
FF - user.js: yahoo.homepage.dontask - true);user_pref(yahoo.ytff.general.dontshowhpoffer, true
============= SERVICES / DRIVERS ===============
.
R0 SymDS;Symantec Data Store;c:\windows\system32\drivers\n360\0501000.01d\symds.sys [2011-7-18 340088]
R0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\n360\0501000.01d\symefa.sys [2011-7-18 744568]
R1 BHDrvx86;BHDrvx86;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_5.0.0.125\definitions\bashdefs\20111014.001\BHDrvx86.sys [2011-10-14 818808]
R1 mfehidk;McAfee Inc. mfehidk;c:\windows\system32\drivers\mfehidk.sys [2007-10-13 214664]
R1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\n360\0501000.01d\ironx86.sys [2011-7-18 136312]
R2 AdobeActiveFileMonitor;Adobe Active File Monitor;c:\program files\adobe\photoshop elements 3.0\PhotoshopElementsFileAgent.exe [2004-10-4 98304]
R2 HPSIService;HP SI Service;c:\windows\system32\HPSIsvc.exe [2010-8-9 99896]
R2 N360;Norton Security Suite;c:\program files\norton security suite\engine\5.1.0.29\ccsvchst.exe [2011-7-18 130008]
R2 PhotoshopElementsDeviceConnect;Photoshop Elements Device Connect;c:\program files\adobe\photoshop elements 3.0\PhotoshopElementsDeviceConnect.exe [2004-10-4 118784]
R2 TabletServicePen;TabletServicePen;c:\windows\system32\Pen_Tablet.exe [2010-3-19 4497704]
R2 WTouchService;WTouch Service;c:\program files\wtouch\WTouchService.exe [2010-3-19 113448]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2011-7-30 105592]
R3 IDSxpx86;IDSxpx86;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_5.0.0.125\definitions\ipsdefs\20111025.030\IDSXpx86.sys [2011-10-26 356280]
R3 NAVENG;NAVENG;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_5.0.0.125\definitions\virusdefs\20111025.024\NAVENG.SYS [2011-10-26 86136]
R3 NAVEX15;NAVEX15;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_5.0.0.125\definitions\virusdefs\20111025.024\NAVEX15.SYS [2011-10-26 1576312]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2011-7-25 136176]
S2 McrdSvc;Media Center Extender Service;c:\windows\ehome\mcrdsvc.exe [2005-8-6 99328]
S3 APL531;CRS Photo Scanner;c:\windows\system32\drivers\PS550.sys [2008-1-28 580992]
S3 el575nd5;3Com Megahertz 10/100 LAN CardBus PC Card Driver;c:\windows\system32\drivers\el575ND5.sys [2007-10-13 69692]
S3 gupdatem;Google Update Service (gupdatem);c:\program files\google\update\GoogleUpdate.exe [2011-7-25 136176]
S3 ivusb;Initio Driver for USB Default Controller;c:\windows\system32\drivers\ivusb.sys --> c:\windows\system32\drivers\ivusb.sys [?]
S3 mfeavfk;McAfee Inc. mfeavfk;c:\windows\system32\drivers\mfeavfk.sys [2007-10-13 79816]
S3 mfebopk;McAfee Inc. mfebopk;c:\windows\system32\drivers\mfebopk.sys [2007-10-13 35272]
S3 mferkdk;McAfee Inc. mferkdk;c:\windows\system32\drivers\mferkdk.sys [2007-10-13 34248]
S3 mfesmfk;McAfee Inc. mfesmfk;c:\windows\system32\drivers\mfesmfk.sys [2007-10-13 40552]
S3 mvusbews;USB EWS Device;c:\windows\system32\drivers\mvusbews.sys [2010-8-9 17408]
S3 wacmoumonitor;Wacom Mode Helper;c:\windows\system32\drivers\wacmoumonitor.sys [2010-3-19 16168]
S3 WDC_SAM;WD SCSI Pass Thru driver;c:\windows\system32\drivers\wdcsam.sys --> c:\windows\system32\drivers\wdcsam.sys [?]
.
=============== File Associations ===============
.
.scr=AutoCADLTScriptFile
.
=============== Created Last 30 ================
.
2011-11-01 13:53:07 388096 ----a-r- c:\documents and settings\timothy t. prigg\application data\microsoft\installer\{45a66726-69bc-466b-a7a4-12fcba4883d7}\HiJackThis.exe
2011-11-01 13:53:04 -------- d-----w- c:\program files\Trend Micro
2011-11-01 13:47:23 -------- d-----w- C:\CLNSYS
2011-10-26 16:04:23 -------- d-sh--w- c:\documents and settings\timothy t. prigg\local settings\application data\a764df3e
2011-10-18 12:13:44 -------- d-----w- c:\program files\iPod
2011-10-18 12:13:18 -------- d-----w- c:\program files\iTunes
2011-10-18 11:50:11 -------- d-----w- c:\program files\Bonjour
.
==================== Find3M ====================
.
2011-10-13 19:22:51 414368 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2011-10-05 13:22:00 2828 --sha-w- c:\documents and settings\all users\application data\KGyGaAvL.sys
2011-09-26 15:41:20 611328 ----a-w- c:\windows\system32\uiautomationcore.dll
2011-09-26 15:41:20 220160 ----a-w- c:\windows\system32\oleacc.dll
2011-09-26 15:41:14 20480 ----a-w- c:\windows\system32\oleaccrc.dll
2011-09-09 09:12:13 599040 ----a-w- c:\windows\system32\crypt32.dll
2011-09-06 13:20:51 1858944 ----a-w- c:\windows\system32\win32k.sys
2011-09-05 13:56:22 667136 ----a-w- c:\windows\system32\wininet.dll
2011-09-05 13:56:22 61952 ----a-w- c:\windows\system32\tdc.ocx
2011-09-05 13:56:21 81920 ----a-w- c:\windows\system32\ieencode.dll
2011-09-05 12:35:09 369664 ----a-w- c:\windows\system32\html.iec
2011-08-31 03:05:04 83816 ----a-w- c:\windows\system32\dns-sd.exe
2011-08-31 03:05:04 73064 ----a-w- c:\windows\system32\dnssd.dll
2011-08-17 13:49:54 138496 ----a-w- c:\windows\system32\drivers\afd.sys
2011-08-12 17:51:26 26488 ----a-w- c:\windows\system32\spupdsvc.exe
1997-07-21 23:30:54 1045776 -csha-w- c:\windows\system32\Msjet35.dll
1997-06-23 07:00:00 123664 -csha-w- c:\windows\system32\Msjint35.dll
1997-06-23 16:06:50 24848 -csha-w- c:\windows\system32\Msjter35.dll
1997-06-23 16:06:50 252176 -csha-w- c:\windows\system32\Msrd2x35.dll
1997-06-23 16:06:50 287504 -csha-w- c:\windows\system32\Msxbse35.dll
.
============= FINISH: 10:20:12.14 ===============

THE GMER Log

GMER 1.0.15.15641 - http://www.gmer.net
Rootkit quick scan 2011-11-01 10:59:37
Windows 5.1.2600 Service Pack 3 Harddisk0\DR0 -> \Device\Ide\IdeDeviceP0T0L0-3 ST9120822A rev.3.ALD
Running: if4kw6m8.exe; Driver: C:\DOCUME~1\TIMOTH~1.PRI\LOCALS~1\Temp\pwdoikow.sys


---- Devices - GMER 1.0.15 ----

Device Ntfs.sys (NT File System Driver/Microsoft Corporation)

AttachedDevice \Driver\Tcpip \Device\Ip SYMTDI.SYS (Network Dispatch Driver/Symantec Corporation)
AttachedDevice \Driver\Tcpip \Device\Tcp SYMTDI.SYS (Network Dispatch Driver/Symantec Corporation)
AttachedDevice \Driver\Tcpip \Device\Udp SYMTDI.SYS (Network Dispatch Driver/Symantec Corporation)
AttachedDevice \Driver\Tcpip \Device\RawIp SYMTDI.SYS (Network Dispatch Driver/Symantec Corporation)
AttachedDevice \Driver\Kbdclass \Device\KeyboardClass0 SynTP.sys (Synaptics Touchpad Driver/Synaptics, Inc.)
AttachedDevice \Driver\Kbdclass \Device\KeyboardClass1 SynTP.sys (Synaptics Touchpad Driver/Synaptics, Inc.)

---- EOF - GMER 1.0.15 ----


Hijack This Log:

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 12:23:17 PM, on 11/1/2011
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\WTouch\WTouchService.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACService.exe
C:\Program Files\Adobe\Photoshop Elements 3.0\PhotoshopElementsFileAgent.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\WINDOWS\system32\HPSIsvc.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\Motive\McciCMService.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Norton Security Suite\Engine\5.1.0.29\ccSvcHst.exe
C:\Program Files\Adobe\Photoshop Elements 3.0\PhotoshopElementsDeviceConnect.exe
c:\Program Files\Common Files\Protexis\License Service\PsiService_2.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\Pen_Tablet.exe
C:\WINDOWS\system32\dllhost.exe
C:\Program Files\Norton Security Suite\Engine\5.1.0.29\ccSvcHst.exe
C:\Program Files\WTouch\WTouchUser.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\ehome\ehtray.exe
C:\WINDOWS\system32\WLTRAY.exe
C:\WINDOWS\GWHotKey.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\WINDOWS\system32\hphmon05.exe
C:\Program Files\ScanSoft\PaperPort\pptd40nt.exe
C:\WINDOWS\eHome\ehmsas.exe
C:\Program Files\Adobe\Acrobat 7.0\Distillr\Acrotray.exe
C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACDaemon.exe
C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ArcCon.ac
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Documents and Settings\Timothy T. Prigg\Application Data\Dropbox\bin\Dropbox.exe
C:\Program Files\Microsoft Office\Office\OSA.EXE
C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://g.msn.com/0SEENUS/SAOS01?FORM=TOOLBR
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://g.msn.com/0SEENUS/SAOS01?FORM=TOOLBR
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://wapp.verizon.net/bookmarks/bmredir.asp?region=all&bw=fiber&cd=7.0unattached&bm=ho_central
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://g.msn.com/0SEENUS/SAOS01?FORM=TOOLBR
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O2 - BHO: SnagIt Toolbar Loader - {00C6482D-C502-44C8-8409-FCE54AD9C208} - C:\Program Files\TechSmith\SnagIt 8\SnagItBHO.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Symantec NCO BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Norton Security Suite\Engine\5.1.0.29\coIEPlg.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files\Norton Security Suite\Engine\5.1.0.29\IPS\IPSBHO.DLL
O2 - BHO: Updater For Verizon Toolbar - {96673559-e653-4cdc-8923-f89347a952c0} - C:\Program Files\verizontb\auxi\verizonAu.dll
O2 - BHO: Verizon Broadband Toolbar - {A057A204-BACC-4D26-8398-26FADCF27386} - C:\PROGRA~1\VERIZO~2\VERIZO~1.DLL (file missing)
O2 - BHO: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O2 - BHO: Verizon Toolbar - {f8d96645-337c-419b-8792-b6c126145811} - C:\Program Files\verizontb\verizonDx.dll
O3 - Toolbar: SnagIt - {8FF5E183-ABDE-46EB-B09E-D2AAB95CABE3} - C:\Program Files\TechSmith\SnagIt 8\SnagItIEAddin.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: Verizon Broadband Toolbar - {A057A204-BACC-4D26-8398-26FADCF27386} - C:\PROGRA~1\VERIZO~2\VERIZO~1.DLL (file missing)
O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Norton Security Suite\Engine\5.1.0.29\coIEPlg.dll
O3 - Toolbar: Verizon Toolbar - {f8d96645-337c-419b-8792-b6c126145811} - C:\Program Files\verizontb\verizonDx.dll
O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
O4 - HKLM\..\Run: [Broadcom Wireless Manager UI] C:\WINDOWS\system32\WLTRAY.exe
O4 - HKLM\..\Run: [Multi-function Keyboard] GWHotKey.exe
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [HPHmon05] C:\WINDOWS\system32\hphmon05.exe
O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\AppleSyncNotifier.exe
O4 - HKLM\..\Run: [SSBkgdUpdate] "C:\Program Files\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe" -Embedding -boot
O4 - HKLM\..\Run: [PaperPort PTD] "C:\Program Files\ScanSoft\PaperPort\pptd40nt.exe"
O4 - HKLM\..\Run: [IndexSearch] "C:\Program Files\ScanSoft\PaperPort\IndexSearch.exe"
O4 - HKLM\..\Run: [PPort11reminder] "C:\Program Files\ScanSoft\PaperPort\Ereg\Ereg.exe" -r "C:\Documents and Settings\All Users\Application Data\ScanSoft\PaperPort\11\Config\Ereg\Ereg.ini"
O4 - HKLM\..\Run: [BrMfcWnd] C:\Program Files\Brother\Brmfcmon\BrMfcWnd.exe /AUTORUN
O4 - HKLM\..\Run: [HPHUPD05] C:\Program Files\Hewlett-Packard\\{5372B9A6-6E51-4f90-9B40-E0A3B8475C4E}\hphupd05.exe
O4 - HKLM\..\Run: [Acrobat Assistant 7.0] "C:\Program Files\Adobe\Acrobat 7.0\Distillr\Acrotray.exe"
O4 - HKLM\..\Run: [ArcSoft Connection Service] C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACDaemon.exe
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb09.exe
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [APSDaemon] "C:\Program Files\Common Files\Apple\Apple Application Support\APSDaemon.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [H/PC Connection Agent] "C:\Program Files\Microsoft ActiveSync\wcescomm.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ISUSPM] "C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe" -scheduler
O4 - Startup: Dropbox.lnk = C:\Documents and Settings\Timothy T. Prigg\Application Data\Dropbox\bin\Dropbox.exe
O4 - Startup: Microsoft Find Fast.lnk = C:\Program Files\Microsoft Office\Office\FINDFAST.EXE
O4 - Startup: Office Startup.lnk = C:\Program Files\Microsoft Office\Office\OSA.EXE
O4 - Global Startup: Adobe Acrobat Speed Launcher.lnk = ?
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: AutoCAD LT Startup Accelerator.lnk = C:\Program Files\Common Files\Autodesk Shared\acstart16.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: Convert link target to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert link target to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert selected links to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
O8 - Extra context menu item: Convert selected links to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
O8 - Extra context menu item: Convert selection to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert selection to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MICROS~4\INetRepl.dll
O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MICROS~4\INetRepl.dll
O9 - Extra 'Tools' menuitem: Create Mobile Favorite... - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MICROS~4\INetRepl.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Unknown file in Winsock LSP: c:\windows\system32\nwprovau.dll
O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - https://activatemyfios.verizon.net/sdcCommon/download/FIOS/Verizon FiOS Installer.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/mic...ls/en/x86/client/muweb_site.cab?1192814644625
O16 - DPF: {78AF2F24-A9C3-11D3-BF8C-0060B0FCC122} (AcDcToday Control) - file://C:\Program Files\Land Desktop 3\AcDcToday.ocx
O16 - DPF: {AE563720-B4F5-11D4-A415-00108302FDFD} (NOXLATE-BANR) - file://C:\Program Files\Land Desktop 3\InstBanr.ocx
O16 - DPF: {C6637286-300D-11D4-AE0A-0010830243BD} (InstaFred) - file://C:\Program Files\Land Desktop 3\InstFred.ocx
O16 - DPF: {F281A59C-7B65-11D3-8617-0010830243BD} (AcPreview Control) - file://C:\Program Files\Land Desktop 3\AcPreview.ocx
O18 - Protocol: jpip - {B92DD248-E3D5-4A92-B311-C9B841681455} - C:\Program Files\LizardTech\Express View\expressview.dll
O18 - Protocol: sidlet - {B92DD248-E3D5-4A92-B311-C9B841681455} - C:\Program Files\LizardTech\Express View\expressview.dll
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: ArcSoft Connect Daemon (ACDaemon) - ArcSoft Inc. - C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACService.exe
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Adobe Active File Monitor (AdobeActiveFileMonitor) - Unknown owner - C:\Program Files\Adobe\Photoshop Elements 3.0\PhotoshopElementsFileAgent.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Autodesk Licensing Service - Autodesk - C:\Program Files\Common Files\Autodesk Shared\Service\AdskScSrv.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: HP SI Service (HPSIService) - HP - C:\WINDOWS\system32\HPSIsvc.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: McciCMService - Motive Communications, Inc. - C:\Program Files\Common Files\Motive\McciCMService.exe
O23 - Service: Norton Security Suite (N360) - Symantec Corporation - C:\Program Files\Norton Security Suite\Engine\5.1.0.29\ccSvcHst.exe
O23 - Service: Photoshop Elements Device Connect (PhotoshopElementsDeviceConnect) - Unknown owner - C:\Program Files\Adobe\Photoshop Elements 3.0\PhotoshopElementsDeviceConnect.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: Protexis Licensing V2 (PSI_SVC_2) - Protexis Inc. - c:\Program Files\Common Files\Protexis\License Service\PsiService_2.exe
O23 - Service: LiveShare P2P Server 9 (RoxLiveShare9) - Unknown owner - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxLiveShare9.exe (file missing)
O23 - Service: TabletServicePen - Wacom Technology, Corp. - C:\WINDOWS\system32\Pen_Tablet.exe
O23 - Service: Broadcom Wireless LAN Tray Service (wltrysvc) - Unknown owner - C:\WINDOWS\System32\WLTRYSVC.EXE
O23 - Service: WTouch Service (WTouchService) - Wacom Technology, Corp. - C:\Program Files\WTouch\WTouchService.exe

--
End of file - 14481 bytes
 

Blade81

Malware Specialist
Joined
Oct 27, 2006
Messages
924
Hi,

If help still needed post fresh dds logs (attach.txt included).
 

tpaa

Thread Starter
Joined
Nov 1, 2011
Messages
24
The problem is not resolved I have been using an alternative computer.
I have attached updated dds and the attach.txt file as you requested.
Thank you
 

Attachments

Blade81

Malware Specialist
Joined
Oct 27, 2006
Messages
924
Hi


Please visit this webpage for download links, and instructions for running ComboFix tool:

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

Please ensure you read this guide carefully first.

Please continue as follows:

  1. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix, link
    Remember to re-enable them afterwards.

  2. Click Yes to allow ComboFix to continue scanning for malware.

When the tool is finished, it will produce a report for you.

Please include the following reports for further review, and so we may continue cleansing the system:

C:\ComboFix.txt
New dds log.
 

tpaa

Thread Starter
Joined
Nov 1, 2011
Messages
24
I ran combofix and have attached the log file as well as an updated DDS Log.
The program re-booted the computer several times and noted the it identified "Rootkit" files.
Thanks for your help!
Tim
 

Attachments

Blade81

Malware Specialist
Joined
Oct 27, 2006
Messages
924
Hi,

Is network connection accessible now? If so, re-run ComboFix and let it install recovery console. Post back the result log.
 

tpaa

Thread Starter
Joined
Nov 1, 2011
Messages
24
Hello-
Still receiving "The TCP/IP network transport not installed" on start up and "Limited or no connectivity" and no connection to the internet or to other network devices. I also tried to connect directly with a cable (was using wireless) with the same results. Can I download the recovery console on another computer and install from a CD?
Thanks!
 

Blade81

Malware Specialist
Joined
Oct 27, 2006
Messages
924
Hi,

Yes, it's ok to download with other system.

Download recovery console installer here and transfer to the affected system. Drag 'n' drop the file to ComboFix. Post back the result log.
 

tpaa

Thread Starter
Joined
Nov 1, 2011
Messages
24
I am not sure what you mean when you say "Drag 'n' drop the file to ComboFix" I dropped it on the affected system and ran it. In that process it is looking for a "Floppy drive" (I have only CD/DVD). Any key stroke aborts the install.
Wondering where you are suggesting that I DnD the file to.
Thanks-
 

Blade81

Malware Specialist
Joined
Oct 27, 2006
Messages
924
Hi,

Put the downloaded file to the desktop together with ComboFix. Then just drag the file over to ComboFix icon and wait for the log.
 

tpaa

Thread Starter
Joined
Nov 1, 2011
Messages
24
Also, Still getting "The TCP/IP network transport is not installed" on reboot and no connection to internet...
 

Blade81

Malware Specialist
Joined
Oct 27, 2006
Messages
924
Hi,

Please download MiniToolBox, save it to your desktop and run it.

Checkmark the following checkboxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Users, Partitions and Memory size.
Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

Note: When using "Reset FF Proxy Settings" option Firefox should be closed.
 

tpaa

Thread Starter
Joined
Nov 1, 2011
Messages
24
Hello:
I ran the utility and have attached the "Results" log. I realized that it was trying to ping Google etc. My wireless was off. I turned it on and ran it again. This is attached as Results2.txt
Thanks-
 

Attachments

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