Error when trying to start Windows Live Messenger

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david2009

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Joined
Jun 25, 2009
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Hi,

First time posting here, so apologies if i don't make the most amount of sense. Since Sunday, i've been having various problems with my PC. I was downloading a newer version of Yahoo Messenger, it failed, my PC rebooted, and since then, i've not been able to get into my Windows Live Messenger. When i enter my login details, i get an error message, advising it cannot open Messenger, and will have to close down. When i click on view error report details, i see the info below :

AppName: msnmsgr.exe AppVer: 14.0.8064.206 AppStamp:498cf586
ModName: msvcrt.dll ModVer: 7.0.2600.5512 ModStamp:4802a188
fDebug: 0 Offset: 00037740

Exception Information
Code: 0xc0000005 Flags: 0x00000000
Record: 0x0000000000000000 Address: 0x0000000077c47740

I uninstalled Yahoo messenger from my PC, and this error persisted. I was also having problems opening Internet Explorer, but once i disabled the Yahoo add ons, i was able to access it.

As part of my initial investigations, i ran a scan for Malware viruses. It found 19 infected files, but when i told it to remove them, i got a similar error to the one i get when trying to login to Messenger, with the same Exception Information as above. I rebooted in safe mode, and was able to remove the errors. But when i try to run the tool in normal mode, it finds one infected file, but gives the error when i try to remove it. It also gives the same error when i try to update the database in the tool.

Other than the attempt to download a new version of Yahoo messenger, i've downloaded no new software, and made no changes to my PC for several months. Does anyone have any idea what may be causing this problem ?

Im running Windows XP, service pack 3.

Thanks for any help provided,

David
 
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