Ethernet cable connection slowly degrading

Debbie.andrews

Thread Starter
Joined
Sep 28, 2020
Messages
2
Hi,
I have my PC connected the the internet via a cat6 ethernet cable and over the last few weeks my speeds have been slowing considerably. (900+Mbs down to 140)
I have tried updating drivers (PCI and Network adapters), re-setting routers, using a cat8 cable but nothing seems to help. I have also scanned for viruses and malware etc. but nothing found.
I am completely out of ideas, my IP has sent an engineer round and confirmed there is no issue on the line. (Tested in front of me, speeds of 900+Mbs).
Any ideas on how I can get the high speeds back?


Tech Support Guy System Info Utility version 1.0.0.9
OS Version: Microsoft Windows 10 Pro, 64 bit, Build 19041, Installed 20200725173036.000000+060
Processor: AMD A6-6400K APU with Radeon(tm) HD Graphics, AMD64 Family 21 Model 19 Stepping 1, CPU Count: 2
Total Physical RAM: 8 GB
Graphics Card: AMD Radeon HD 8470D, 768 MB
Hard Drives: C: 111 GB (13 GB Free); D: 931 GB (889 GB Free);
Motherboard: Gigabyte Technology Co., Ltd. F2A68HM-HD2, ver x.x, s/n To be filled by O.E.M.
System: American Megatrends Inc., ver ALASKA - 1072009, s/n To be filled by O.E.M.
Antivirus: Windows Defender
 

Couriant

James
Trusted Advisor
Spam Fighter
Joined
Mar 26, 2002
Messages
37,190
If you have a separate router, bypass it and go direct to the modem to confirm you are getting the speeds
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
82,225
Gigabyte GA-F2A68HM-HD2 Motherboard (support site)
According to its specifications and drivers sections, it has a Realtek gigabit ethernet device, but it doesn't say which model number.

Go into the Device Manager and then expand the Network Adapters heading.
Double-click the Realtek gigabit ethernet device to open its properties window.
Click the Driver tab.
What is the exact driver version and date listed there?
Click the Details tab and then click "Hardware Ids" in the drop-down list.
What is the exact 4-character codes that follow VEN_ and DEV_ in those strings?

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Debbie.andrews

Thread Starter
Joined
Sep 28, 2020
Messages
2
Gigabyte GA-F2A68HM-HD2 Motherboard (support site)
According to its specifications and drivers sections, it has a Realtek gigabit ethernet device, but it doesn't say which model number.

Go into the Device Manager and then expand the Network Adapters heading.
Double-click the Realtek gigabit ethernet device to open its properties window.
Click the Driver tab.
What is the exact driver version and date listed there?
Click the Details tab and then click "Hardware Ids" in the drop-down list.
What is the exact 4-character codes that follow VEN_ and DEV_ in those strings?

-------------------------------------------------
Wasn't sure which one you needed so here's a screenshot
1601322373435.png
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
82,225
It looks like it has a Realtek RTL8168 gigabit ethernet device.

According to the Microsoft Update Catalog site, the current Windows 10 driver for it is 10.42.526.2020 which was released on 05/26/2020.

If yours has an older version, click the Driver tab and then click Update Driver and then search on-line automatically for it.
Hopefully, it'll find and automatically install it.

Also check the other tabs and look for "Speed" or "Duplex" (or something like that) and make sure it's not set on "Auto" or Auto Negotiation" (or something like that) and that it's set on "1.0 Gbps" (or something like that).

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