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Ethernet controller driver PLEASE HELP.

Discussion in 'Hardware' started by eid4, Mar 9, 2015.

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  1. eid4

    eid4 Thread Starter

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    I recenrtly reset my laptop to factory settings, and now I cannot use my ethernet port as its not recognized this is what I see in the Device Manager



    http://i.imgur.com/qJNfHHn.png


    Can anyone help me out I need the ethernet.
     
    eid4, Mar 9, 2015
    #1
  3. managed

    managed Trusted Advisor Spam Fighter

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    At the same window in your screen shot click the Details tab, select Hardware Ids in the Property drop down list and post that screen shot please. With that info we can find the correct driver for your Ethernet.
     
    managed, Mar 9, 2015
    #2
  4. KuRsAnI

    KuRsAnI

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    I think your best bet is to update your drivers. After sifting through a couple solutions, it's either that or replace your current "presumably broken" port with a PCI card. There's a couple suggestions on this website which could be helpful to you.

    http://www.techsupportforum.com/forums/f31/ethernet-port-not-recognizing-ethernet-cable-570536.html

    You could also try to plug in a new Ethernet cable. As suggested in this link, you could try to boot from a flash drive with a Linux install and see if your port works from there. If it does, then your software is the problem. If it doesn't, it's your hardware.

    http://www.pcworld.com/article/2835564/when-your-ethernet-wont-connect.html

    EDIT: Apparently Linux is finicky about its choice of cooperating with hardware, so that 2nd test shouldn't be taken with too much serious, but I guess it's worth the try
     
    KuRsAnI, Mar 9, 2015
    #3
  5. eid4

    eid4 Thread Starter

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    eid4, Mar 9, 2015
    #4
  6. managed

    managed Trusted Advisor Spam Fighter

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    Please post which Windows version you're running, Xp,7,8, 8.1 or 10 and which bit version, 32 or 64 bit.
     
    managed, Mar 10, 2015
    #5
  7. eid4

    eid4 Thread Starter

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    Windows 8.1 64 bit.
     
    eid4, Mar 10, 2015
    #6
  8. dustyjay

    dustyjay

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    It would also be helpful if we had an exact Make and Model Number of the laptop (example Dell Inspiron 15 3521). Substitute your laptop numbers.
     
    dustyjay, Mar 10, 2015
    #7
  9. eid4

    eid4 Thread Starter

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    MODEL IS.

    MS-16GC.
    its made by Cyberpowerpc.com I think its MSI.
     
    eid4, Mar 10, 2015
    #8
  10. managed

    managed Trusted Advisor Spam Fighter

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    managed, Mar 10, 2015
    #9
  11. eid4

    eid4 Thread Starter

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    I did exactly that, and it just said windows was unable to install your ethernet controller even when I chose the right folder extracted from 7 zip.
     
    eid4, Mar 10, 2015
    #10
  12. managed

    managed Trusted Advisor Spam Fighter

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    Ok, I can't find any drivers for an MS-16GC. Is there any other identification info. underneath the laptop ?
     
    managed, Mar 10, 2015
    #11
  13. CoolBurn

    CoolBurn

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    CoolBurn, Mar 10, 2015
    #12
  14. eid4

    eid4 Thread Starter

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    it has to be MSI as the laptop brand thing. I dont know what information to look for also killer suite is downloading
     
    eid4, Mar 10, 2015
    #13
  15. managed

    managed Trusted Advisor Spam Fighter

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    Ok leave the ID thing alone for now and see if the killer suite does the trick.
     
    managed, Mar 10, 2015
    #14
  16. eid4

    eid4 Thread Starter

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    Holy ****, that worked.

    thank you so much man.
     
    eid4, Mar 10, 2015
    #15

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