Ethernet Controller Problem

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LadyKida

Thread Starter
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Jan 9, 2011
Messages
11
Help, at this point I am desperate.

First, here is the specs for my system. It's a Dell Dimension 1100, I think. My son tore off the model sticker on the top and we've lost it somewhere in the house which makes things more difficult.

OS Version: Microsoft Windows XP Professional, Service Pack 2, 32 bit
Processor: Intel(R) Pentium(R) 4 CPU 3.00GHz, x86 Family 15 Model 4 Stepping 3
Processor Count: 2
RAM: 2558 Mb
Graphics Card:
Hard Drives: C: Total - 71500 MB, Free - 65151 MB;
Motherboard: Dell Inc. , 0RD203, , ..CN6986158B2528.
Antivirus: None

My computer was coming up with all kinds of issues that we couldn't seem to fix. So, borrowing a installation disk from my husbands cousin, we reformatted and installed a fresh version of XP Pro on my computer. Now new problems are starting all over again. The main problem is the lack of a driver for the Ethernet Controller. I've tried downloading the network drivers from the dell website and installing them, but it still says the drivers for the Ethernet controller are missing. I don't know what else to do.

Please help!
 
Joined
Aug 1, 2003
Messages
51,988
Were the drivers from Dell the right ones for XP?

Are there other drivers missing or devices that don't work?
 

TheShooter93

Cody
Malware Specialist
Joined
Jul 9, 2008
Messages
11,250
Click Start.

In the search bar type devmgmt.msc and hit Enter.

Click the + next to the pane Network Adapters so it expands, showing all installed hardware.

Take a screenshot of this window and attach the file in your next post.

To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file. To upload it to the forum, open the full reply window and use the Manage Attachments button to upload it here.

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Obviously since you are unable to post the screenshot from the problem PC, you will need to transfer the screenshot via flash drive, CD, etc., to a computer with internet access.

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Download and install Belarc Advisor on the problem PC. This software will scan your computer and should tell you just about every single piece of information ever needed. Having said that, we're using it just to make sure your computer is in fact a Dell Dimension 1100.

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I'm still thinking a driver issue, but will wait for the information I requested to be provided before I post any links to drivers.
 

flavallee

Frank
Trusted Advisor
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Messages
82,498
LadyKida:

Right-click MY COMPUTER, then click Properties - Hardware - Device Manager, then click the + in

Display Adapters

Network Adapters

Other Devices

Sound Video And Game Controllers


Advise what's listed in each heading.

If you've done a hard drive format and clean install of Windows XP, it's my guess your Dell Dimension 1100 needs the driver for more than the network adapter.

----------------------------------------------------------------

Below is the list of drivers and devices that are listed for Windows XP for that computer, but we need to confirm first the exact description of the devices that are in it.

Once that's confirmed, more current drivers can be obtained for most or all of its devices.

I'm guessing at this point that it has an Intel 800/900 series chipset.

Analog Devices ADI 198x Integrated Audio

Driver Version: 5.12.01.7000

Driver Date: 04/17/2008

Intel Springdale G Integrated Video

Driver Version: 6.14.10.4299

Driver Date: 09/30/2005

Intel PRO/100 VE Network Connection

Driver Version: 8.4.0.0

Driver Date: 12/01/2005

Intel Chipset Software Installation Utility

Driver Version: 7.0.0.1019

Driver Date: 09/30/2005

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LadyKida

Thread Starter
Joined
Jan 9, 2011
Messages
11
Ok, I took the screenshot...

I also ran the adviser program, but I am not sure what you need from it.
 

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TheShooter93

Cody
Malware Specialist
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I also ran the adviser program, but I am not sure what you need from it.
I need the make and model of your computer. It should be under a heading of "System" or something like that on the right side.

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If you've done a hard drive format and clean install of Windows XP, it's my guess your Dell Dimension 1100 needs the driver for more than the network adapter.
flavalle was correct and you're going to need to install multiple drivers once we confirm the make and model of your computer.
 

LadyKida

Thread Starter
Joined
Jan 9, 2011
Messages
11
Ok. I am going to assume that this is the information needed.

System Model
Dell Inc. Dell DM051
System Service Tag: G4SN191


By the way, thank you everyone for the help thus far. Everyone in my family always comes to me for tech support and most of the time I'm just guessing anyway. I'm truly grateful for the knowledgeable assistance!
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
82,498
Double-click those 6 ( ? ) entries to open their properties window, then click the "Details" tab, then select "Hardware Id".

There will be a string that has VEN_####&DEV_#### as part of it.

The characters that follow VEN_ and DEV_ are needed.

Be careful not to make any typos.

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LadyKida

Thread Starter
Joined
Jan 9, 2011
Messages
11
Ok, I'm including another screenshot in case I miss any numbers that you needed.

Ethernet Controller: VEN_8086 DEV_27DC
PCI Device: VEN_8086 DEV_27D8
PCI Simple Communications Controller: VEN_14F1 DEV_2F20
SM Bus Controller: VEN_8086 DEV_27DA
Video Controller: VEN_1002 DEV_5E6B
Video Controller (VGA Compatible): VEN_1002 DEV_5E4B

I hope thats right...
 

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flavallee

Frank
Trusted Advisor
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Messages
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According to service tag number G4SN191, here is the Dell support site that's specific only to your Dell Dimension 5150/E510 desktop.

Here is the sound driver listed for it:

SIGMATEL STAC 92xx C-Major High Definition Audio

This is the chipset driver listed for it:

Intel Chipset Software Installation Utility

Here is the wired ethernet driver listed for it:

Intel PRO/100 VE Network Connection

Here is graphics drivers listed for it:

Intel 82945G Express Chipset Family

There is also a driver listed for a

Creative Labs SoundBlaster

sound device and also drivers listed for

ATI and NVIDIA

graphics devices, but I'm pretty sure your computer has the devices listed above and which I mentioned in post #4.

I'm also pretty sure it has an Intel 945G chipset.

As soon as you provide the vendor and devices that I requested, that'll tell us for sure.

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flavallee

Frank
Trusted Advisor
Joined
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Messages
82,498
These are the 6 devices listed in the Device Manager, according to their vendor/device codes:

SM Bus Controller

Vendor: 8086

Device: 27DA

Intel[R] 82801G (ICH7 Family) C- 27DA

Video controller

Vendor: 1002

Device: 5E6B

ATI RADEON X700 PRO Secondary

Video Controller (VGA Compatible)

Vendor: 1002

Device: 5E4B

ATI RADEON X700 PRO

Ethernet Controller

Vendor: 8086

Device: 27DC

Intel PRO/100 VE Desktop Adapter

PCI Device

Vendor: 8086

Device: 27D8

IDT High Definition Audio Driver

Intel IDT Audio


PCI Simple Communications Controller

Vendor: 14F1

Device: 2F20

SoftV92 Data Fax Modem with SmartCP

It appears that I was wrong about your computer having an Intel graphics device.

The driver downloads site only lists graphics drivers for the ATI Radeon X300 and X600 and not for the X700. :confused:

The driver downloads site also doesn't list a sound driver for an Intel IDT.

You'll probably going to need to obtain them by doing a scan at the Windows Updates site and then seeing if it brings up a graphics and sound driver for them.

Install the Intel chipset driver first and then restart your computer before you start installing the other drivers.

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flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
82,498
My eyes and fingers need a break, and it's going on 11:00 P.M. here, so I'm shutting down for the night. I'll check back with your thread in the morning.

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LadyKida

Thread Starter
Joined
Jan 9, 2011
Messages
11
According to service tag number G4SN191, here is the Dell support site that's specific only to your Dell Dimension 5150/E510 desktop.

Here is the sound driver listed for it:

SIGMATEL STAC 92xx C-Major High Definition Audio

This is the chipset driver listed for it:

Intel Chipset Software Installation Utility

Here is the wired ethernet driver listed for it:

Intel PRO/100 VE Network Connection

Here is graphics drivers listed for it:

Intel 82945G Express Chipset Family

There is also a driver listed for a

Creative Labs SoundBlaster

sound device and also drivers listed for

ATI and NVIDIA

graphics devices, but I'm pretty sure your computer has the devices listed above and which I mentioned in post #4.

I'm also pretty sure it has an Intel 945G chipset.

As soon as you provide the vendor and devices that I requested, that'll tell us for sure.

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I've run into a new problem. I went to install the drivers you listed here and now my mouse and keyboard are not working. I can't do anything. :confused:

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Nevermind, I rebooted and on the boot selection menu I restored to the last known good configuration which restored my mouse and keyboard.

I have downloaded the Intel PRO/100 VE Desktop Adapter and I am now able to connect that computer to the internet to download the other needed drivers!Thank you for the assistance!
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
82,498
I have downloaded the Intel PRO/100 VE Desktop Adapter and I am now able to connect that computer to the internet to download the other needed drivers!Thank you for the assistance!
You're welcome. :) (y)

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