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Ethernet Controller Problem

Discussion in 'Windows XP' started by LadyKida, Jan 9, 2011.

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  1. LadyKida

    LadyKida Thread Starter

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    Help, at this point I am desperate.

    First, here is the specs for my system. It's a Dell Dimension 1100, I think. My son tore off the model sticker on the top and we've lost it somewhere in the house which makes things more difficult.

    OS Version: Microsoft Windows XP Professional, Service Pack 2, 32 bit
    Processor: Intel(R) Pentium(R) 4 CPU 3.00GHz, x86 Family 15 Model 4 Stepping 3
    Processor Count: 2
    RAM: 2558 Mb
    Graphics Card:
    Hard Drives: C: Total - 71500 MB, Free - 65151 MB;
    Motherboard: Dell Inc. , 0RD203, , ..CN6986158B2528.
    Antivirus: None

    My computer was coming up with all kinds of issues that we couldn't seem to fix. So, borrowing a installation disk from my husbands cousin, we reformatted and installed a fresh version of XP Pro on my computer. Now new problems are starting all over again. The main problem is the lack of a driver for the Ethernet Controller. I've tried downloading the network drivers from the dell website and installing them, but it still says the drivers for the Ethernet controller are missing. I don't know what else to do.

    Please help!
     
  2. Elvandil

    Elvandil

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    51,988
    Were the drivers from Dell the right ones for XP?

    Are there other drivers missing or devices that don't work?
     
  3. TheShooter93

    TheShooter93 Malware Specialist

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    First Name:
    Cody
    Click Start.

    In the search bar type devmgmt.msc and hit Enter.

    Click the + next to the pane Network Adapters so it expands, showing all installed hardware.

    Take a screenshot of this window and attach the file in your next post.

    To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file. To upload it to the forum, open the full reply window and use the Manage Attachments button to upload it here.

    -----------------------------------------------

    Obviously since you are unable to post the screenshot from the problem PC, you will need to transfer the screenshot via flash drive, CD, etc., to a computer with internet access.

    -----------------------------------------------

    Download and install Belarc Advisor on the problem PC. This software will scan your computer and should tell you just about every single piece of information ever needed. Having said that, we're using it just to make sure your computer is in fact a Dell Dimension 1100.

    -----------------------------------------------

    I'm still thinking a driver issue, but will wait for the information I requested to be provided before I post any links to drivers.
     
  4. flavallee

    flavallee Trusted Advisor

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    LadyKida:

    Right-click MY COMPUTER, then click Properties - Hardware - Device Manager, then click the + in

    Display Adapters

    Network Adapters

    Other Devices

    Sound Video And Game Controllers


    Advise what's listed in each heading.

    If you've done a hard drive format and clean install of Windows XP, it's my guess your Dell Dimension 1100 needs the driver for more than the network adapter.

    ----------------------------------------------------------------

    Below is the list of drivers and devices that are listed for Windows XP for that computer, but we need to confirm first the exact description of the devices that are in it.

    Once that's confirmed, more current drivers can be obtained for most or all of its devices.

    I'm guessing at this point that it has an Intel 800/900 series chipset.

    Analog Devices ADI 198x Integrated Audio

    Driver Version: 5.12.01.7000

    Driver Date: 04/17/2008

    Intel Springdale G Integrated Video

    Driver Version: 6.14.10.4299

    Driver Date: 09/30/2005

    Intel PRO/100 VE Network Connection

    Driver Version: 8.4.0.0

    Driver Date: 12/01/2005

    Intel Chipset Software Installation Utility

    Driver Version: 7.0.0.1019

    Driver Date: 09/30/2005

    ---------------------------------------------------------------
     
  5. LadyKida

    LadyKida Thread Starter

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    Ok, I took the screenshot...

    I also ran the adviser program, but I am not sure what you need from it.
     

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  6. TheShooter93

    TheShooter93 Malware Specialist

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    I need the make and model of your computer. It should be under a heading of "System" or something like that on the right side.

    ------------------------------------

    flavalle was correct and you're going to need to install multiple drivers once we confirm the make and model of your computer.
     
  7. LadyKida

    LadyKida Thread Starter

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    Ok. I am going to assume that this is the information needed.

    System Model
    Dell Inc. Dell DM051
    System Service Tag: G4SN191


    By the way, thank you everyone for the help thus far. Everyone in my family always comes to me for tech support and most of the time I'm just guessing anyway. I'm truly grateful for the knowledgeable assistance!
     
  8. flavallee

    flavallee Trusted Advisor

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    Double-click those 6 ( ? ) entries to open their properties window, then click the "Details" tab, then select "Hardware Id".

    There will be a string that has VEN_####&DEV_#### as part of it.

    The characters that follow VEN_ and DEV_ are needed.

    Be careful not to make any typos.

    ---------------------------------------------------------------
     
  9. LadyKida

    LadyKida Thread Starter

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    Ok, I'm including another screenshot in case I miss any numbers that you needed.

    Ethernet Controller: VEN_8086 DEV_27DC
    PCI Device: VEN_8086 DEV_27D8
    PCI Simple Communications Controller: VEN_14F1 DEV_2F20
    SM Bus Controller: VEN_8086 DEV_27DA
    Video Controller: VEN_1002 DEV_5E6B
    Video Controller (VGA Compatible): VEN_1002 DEV_5E4B

    I hope thats right...
     

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  10. flavallee

    flavallee Trusted Advisor

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    According to service tag number G4SN191, here is the Dell support site that's specific only to your Dell Dimension 5150/E510 desktop.

    Here is the sound driver listed for it:

    SIGMATEL STAC 92xx C-Major High Definition Audio

    This is the chipset driver listed for it:

    Intel Chipset Software Installation Utility

    Here is the wired ethernet driver listed for it:

    Intel PRO/100 VE Network Connection

    Here is graphics drivers listed for it:

    Intel 82945G Express Chipset Family

    There is also a driver listed for a

    Creative Labs SoundBlaster

    sound device and also drivers listed for

    ATI and NVIDIA

    graphics devices, but I'm pretty sure your computer has the devices listed above and which I mentioned in post #4.

    I'm also pretty sure it has an Intel 945G chipset.

    As soon as you provide the vendor and devices that I requested, that'll tell us for sure.

    --------------------------------------------------
     
  11. flavallee

    flavallee Trusted Advisor

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    These are the 6 devices listed in the Device Manager, according to their vendor/device codes:

    SM Bus Controller

    Vendor: 8086

    Device: 27DA

    Intel[R] 82801G (ICH7 Family) C- 27DA

    Video controller

    Vendor: 1002

    Device: 5E6B

    ATI RADEON X700 PRO Secondary

    Video Controller (VGA Compatible)

    Vendor: 1002

    Device: 5E4B

    ATI RADEON X700 PRO

    Ethernet Controller

    Vendor: 8086

    Device: 27DC

    Intel PRO/100 VE Desktop Adapter

    PCI Device

    Vendor: 8086

    Device: 27D8

    IDT High Definition Audio Driver

    Intel IDT Audio


    PCI Simple Communications Controller

    Vendor: 14F1

    Device: 2F20

    SoftV92 Data Fax Modem with SmartCP

    It appears that I was wrong about your computer having an Intel graphics device.

    The driver downloads site only lists graphics drivers for the ATI Radeon X300 and X600 and not for the X700. :confused:

    The driver downloads site also doesn't list a sound driver for an Intel IDT.

    You'll probably going to need to obtain them by doing a scan at the Windows Updates site and then seeing if it brings up a graphics and sound driver for them.

    Install the Intel chipset driver first and then restart your computer before you start installing the other drivers.

    --------------------------------------------------
     
  12. flavallee

    flavallee Trusted Advisor

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    My eyes and fingers need a break, and it's going on 11:00 P.M. here, so I'm shutting down for the night. I'll check back with your thread in the morning.

    ---------------------------------------------------------------
     
  13. LadyKida

    LadyKida Thread Starter

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    I've run into a new problem. I went to install the drivers you listed here and now my mouse and keyboard are not working. I can't do anything. :confused:

    ---------------------

    Nevermind, I rebooted and on the boot selection menu I restored to the last known good configuration which restored my mouse and keyboard.

    I have downloaded the Intel PRO/100 VE Desktop Adapter and I am now able to connect that computer to the internet to download the other needed drivers!Thank you for the assistance!
     
  14. flavallee

    flavallee Trusted Advisor

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    You're welcome. :) (y)

    --------------------------------------------------------------
     
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