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ethernet driver needs updating

Discussion in 'All Other Software' started by lainey8, Jan 27, 2011.

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  1. lainey8

    lainey8 Thread Starter

    Joined:
    Jan 27, 2011
    Messages:
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    Hi i am new to this, so bare with me, i have a dell desktop computer, it got infected with trojan virus, so had to reinstall software, however i cannot get conected to the internet, i have called my ip and apparently i need to update ther ethernet driver, as i can get no access to the internet, i am using my sons laptop, i went on the dell website and saved the driver download info to memory stick, which i then added to my dell, it went through the scan and told me "The remote name could not be resolved, db.drivernavigator.com.. very confused.. hope someone can help thank u...
     
  2. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    79,801
    First Name:
    Frank
    Before you do a hard drive format and clean install of the operating system, you should identify the computer's devices and have the drivers for them saved on a CD-R or USB thumb drive or both. You can then use that media to install any device drivers that didn't get installed during the install of the operating system.

    What's the 7-character service tag number on the sticker?

    Which version of Windows is installed?

    Go into the Device Manager, then advise what's listed in Other Devices.

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