Ethernet not working

Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

DeanBowler

Thread Starter
Joined
Oct 4, 2018
Messages
1
I just had a technician come to my apartment today and install a wired connection to the router. However, my computer is still using Wi-fi, and it doesn't recognize a wired connection. My ethernet cable connects to an RJ45 port, where there is a cable running underneath the carpet to the router. I suspect that the ethernet cable running from my computer to the port might be faulty, but want to make sure there's nothing else wrong with it before I replace it.
 

DaveA

Trusted Advisor
Spam Fighter
Joined
Nov 16, 1999
Messages
16,542
First Name
David
System spec's would help in seeing whet is happening?
Desktop or laptop?
 

TerryNet

Moderator
Joined
Mar 23, 2005
Messages
80,272
First Name
Terry
Have you disabled or turned off the wireless and then restarted the system with the ethernet connected?
 
Joined
Jun 27, 2014
Messages
20,202
First Name
Liz
When you look in Device Manager under Network Adapters, do you see something besides the wireless?
Is there a light on, on the back of the computer at the ethernet port?
 

Couriant

Trusted Advisor
Spam Fighter
Joined
Mar 26, 2002
Messages
35,670
First Name
James
If you find anything else like ploder mentioned, go to Network & Internet Settings > Change Adapter Options and see if it says Network Cable Unplugged for the Ethernet Connection. If it says Limited Access, then check the properties by right clicking on the Ethernet Connection > Properties > select Internet Protocol Version 4 then Properties and make sure Obtain an IP/DNS Server address automatically are selected.
 
Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

Users Who Are Viewing This Thread (Users: 0, Guests: 1)

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 807,865 other people just like you!

Latest posts

Staff online

Top