Ethernet port not working Please help!

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Nexitabitha

Thread Starter
Joined
May 29, 2002
Messages
4
Hello, I am unable to connect to the internet via the Ethernet port, although wireless connection is ok. Windows 7 message: Windows couldn't receive network traffic from internet. Connection between access point, router or cable or modem is broken. (Tried the cord on another computer and internet via ethernet connection is ok.) I tried troubleshooting with Telus but they show no problems with modem. Tried ping test it was ok. Turned cord around it didn't help, tried restarting modem etc. and it didn't help.The driver has the most updated version and reports it is working properly. Have tried to restart and no change. Please help.
 

etaf

Moderator
Joined
Oct 2, 2003
Messages
65,435
First Name
Wayne
can we see an ipconfig with the ethernet connected please
also please try a tcp/ip reset
see below

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ipconfig /all

We would like to see the results from an ipconfig /all - post back the results in a reply here.

If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post the results in a reply here.
Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and paste here.

If you do not have another PC - do you have a phone connected to the internet - can you photograph the result and post the image in a reply
Note: you will see entries named Tunnel adapter Teredo Tunneling Pseudo-Interface: we dont need to see that information - JUST the information above those entries

For Windows 8
To open a Cmd Prompt or an Administrator Cmd prompt from the Desktop.
http://www.bleepingcomputer.com/tutorials/open-an-elevated-command-prompt-in-windows-8/
Use Win + X and choose Command Prompt or Command Prompt (Admin) from the list.​

For windows version, XP, Vista, W7
Hold the Windows key and press R

Now type CMD

Now press Enter to open a command prompt box (A new dialogue box - black with white font, will appear on screen ):​

In the command prompt window that opens, type the following command:

Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

ipconfig /all > network.txt & network.txt

It will export the results into notepad and then automatically open the notepad and display on your screen.

Now all you need to do is copy and paste those results into a reply here
to do that:
From the notepad menu - choose Edit - Select all
all the text will now be highlighted
Next
From the notepad menu - choose Edit - Copy

Now go back to the forum - goto the reply and then right click in the reply box and paste the results.
The results from the notepad should now appear in the forum reply.
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TCP/IP stack repair options for use with Vista - Windows 7 - Windows 8 and Windows 10

For Windows Vista through to Windows 10
Start> Programs> Accessories> and right click on Command Prompt, select "Run as Administrator" to open a command prompt box (A new dialogue box - black with white font, will appear on the screen ):​

For Windows 8
To open a Cmd Prompt or an Administrator Cmd prompt from the Desktop. Use Win + X and choose Command Prompt or Command Prompt (Admin) from the list.​

In the command prompt window that opens, type the following commands:

Note: Type only the text in bold and red for the following commands.

  • Reset WINSOCK entries to installation defaults: netsh winsock reset catalog and press enter
  • Reset IPv4 TCP/IP stack to installation defaults. netsh int ipv4 reset reset.log and press enter
  • Reset IPv6 TCP/IP stack to installation defaults. netsh int ipv6 reset reset.log and press enter
ReStart (reboot) the machine.

If you receive the message
The requested operation requires elevation.
Then please open the command prompt as administrator - as requested above
Start> Programs> Accessories> and right click on Command Prompt, select "Run as Administrator" to open a command prompt box (A new dialogue box - black with white font, will appear on screen ):
Please note and post back - if you receive the following message :-
Access is Denied
This often occurs with windows 8

please post back the results in a reply here - its important we know that these commands have worked correctly and not produced any errors
right click in the command prompt box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

Details also here
http://support.microsoft.com/kb/299357
also the link has a Microsoft Fix it , which will do the above for you

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Nexitabitha

Thread Starter
Joined
May 29, 2002
Messages
4
Thanks for the advice, my internet via Ethernet port just started working again spontaneously. This pattern has happened once before. Is it likely to be my computer having issues or would it be external? And thanks for the help, I may need to refer to your advice if it stops working again.
 

etaf

Moderator
Joined
Oct 2, 2003
Messages
65,435
First Name
Wayne
difficult to say
it maybe a faulty cable
or faulty hardware on the PC or Router
 
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