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Ethernet port not working Please help!

Discussion in 'Networking' started by Nexitabitha, Feb 15, 2015.

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  1. Nexitabitha

    Nexitabitha Thread Starter

    Joined:
    May 29, 2002
    Messages:
    4
    Hello, I am unable to connect to the internet via the Ethernet port, although wireless connection is ok. Windows 7 message: Windows couldn't receive network traffic from internet. Connection between access point, router or cable or modem is broken. (Tried the cord on another computer and internet via ethernet connection is ok.) I tried troubleshooting with Telus but they show no problems with modem. Tried ping test it was ok. Turned cord around it didn't help, tried restarting modem etc. and it didn't help.The driver has the most updated version and reports it is working properly. Have tried to restart and no change. Please help.
     
  2. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    64,965
    First Name:
    Wayne
    can we see an ipconfig with the ethernet connected please
    also please try a tcp/ip reset
    see below

    ------------------------------------------------------------------------
    ipconfig /all

    We would like to see the results from an ipconfig /all - post back the results in a reply here.

    If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post the results in a reply here.
    Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and paste here.

    If you do not have another PC - do you have a phone connected to the internet - can you photograph the result and post the image in a reply
    Note: you will see entries named Tunnel adapter Teredo Tunneling Pseudo-Interface: we dont need to see that information - JUST the information above those entries

    For Windows 8
    To open a Cmd Prompt or an Administrator Cmd prompt from the Desktop.
    http://www.bleepingcomputer.com/tutorials/open-an-elevated-command-prompt-in-windows-8/
    Use Win + X and choose Command Prompt or Command Prompt (Admin) from the list.​

    For windows version, XP, Vista, W7
    Hold the Windows key and press R

    Now type CMD

    Now press Enter to open a command prompt box (A new dialogue box - black with white font, will appear on screen ):​

    In the command prompt window that opens, type the following command:

    Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

    ipconfig /all > network.txt & network.txt

    It will export the results into notepad and then automatically open the notepad and display on your screen.

    Now all you need to do is copy and paste those results into a reply here
    to do that:
    From the notepad menu - choose Edit - Select all
    all the text will now be highlighted
    Next
    From the notepad menu - choose Edit - Copy

    Now go back to the forum - goto the reply and then right click in the reply box and paste the results.
    The results from the notepad should now appear in the forum reply.
    ------------------------------------------------------------------------
    ------------------------------------------------------------------------

    TCP/IP stack repair options for use with Vista - Windows 7 - Windows 8 and Windows 10

    For Windows Vista through to Windows 10
    Start> Programs> Accessories> and right click on Command Prompt, select "Run as Administrator" to open a command prompt box (A new dialogue box - black with white font, will appear on the screen ):​

    For Windows 8
    To open a Cmd Prompt or an Administrator Cmd prompt from the Desktop. Use Win + X and choose Command Prompt or Command Prompt (Admin) from the list.​

    In the command prompt window that opens, type the following commands:

    Note: Type only the text in bold and red for the following commands.

    • Reset WINSOCK entries to installation defaults: netsh winsock reset catalog and press enter
    • Reset IPv4 TCP/IP stack to installation defaults. netsh int ipv4 reset reset.log and press enter
    • Reset IPv6 TCP/IP stack to installation defaults. netsh int ipv6 reset reset.log and press enter
    ReStart (reboot) the machine.

    If you receive the message
    The requested operation requires elevation.
    Then please open the command prompt as administrator - as requested above
    Start> Programs> Accessories> and right click on Command Prompt, select "Run as Administrator" to open a command prompt box (A new dialogue box - black with white font, will appear on screen ):
    Please note and post back - if you receive the following message :-
    Access is Denied
    This often occurs with windows 8

    please post back the results in a reply here - its important we know that these commands have worked correctly and not produced any errors
    right click in the command prompt box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste

    Details also here
    http://support.microsoft.com/kb/299357
    also the link has a Microsoft Fix it , which will do the above for you

    ------------------------------------------------------------------------
     
  3. Nexitabitha

    Nexitabitha Thread Starter

    Joined:
    May 29, 2002
    Messages:
    4
    Thanks for the advice, my internet via Ethernet port just started working again spontaneously. This pattern has happened once before. Is it likely to be my computer having issues or would it be external? And thanks for the help, I may need to refer to your advice if it stops working again.
     
  4. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    64,965
    First Name:
    Wayne
    difficult to say
    it maybe a faulty cable
    or faulty hardware on the PC or Router
     
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