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Ethernet port not working

Discussion in 'Hardware' started by JanitorShmoo, May 7, 2012.

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  1. JanitorShmoo

    JanitorShmoo Thread Starter

    Joined:
    May 7, 2012
    Messages:
    2
    I got home today and found that my computer wont connect to the Internet. I unplugged the cord and found that both status LEDs were on so I plugged it back in and they stayed on. I plugged the ethernet cable to my laptop an it works fine. Anyone know a fix for this problem?
     
  2. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    64,971
    First Name:
    Wayne
    can we see an ipconfig /all and device manager
    where are these lights - next to the socket on the PC _ green and yellow ?




    ------------------------------------------------------------------------
    Device Manager
    Post back the results in device manager
    If you cannot access the internet with this PC, then you will need to copy the program across to the faulty PC
    Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and paste here.

    windows key and pause Key should open to allow device manager to be seen on laptops may need to use windows key + FN key + Pause Key
    if not then

    Start > control Panel {Vista set to classic view}> system > {Vista, device manager on left hand side} {XP hardware Tab, device manager button} >
    windows 7
    start > control panel> System and Security> Device Manager

    network adaptors, click on the + > post back the devices listed there
    are there any ! ? or X


    post a screen shot of the device manager - network adapters

    To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
    To upload it to the forum, open the full reply window and use the Manage Attachments button to upload it here
    Full details are here http://library.techguy.org/wiki/TSG_Posting_a_Screenshot
    ------------------------------------------------------------------------


    ------------------------------------------------------------------------
    ipconfig /all
    If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here

    We would like to see the results from ipconfig /all post back the results in a reply here

    Hold the Windows key and press R, then type CMD then press Enter to open a command prompt box (A new dialogue box - black with white font, will appear on screen ):

    In the command prompt window that opens, type the following command:

    Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

    ipconfig /all > network.txt & network.txt

    It will export the results to notepad and then automatically open notepad.

    Now all you need to do is copy and paste those results to a reply here
    to do that:
    From the notepad menu - choose Edit - Select all
    all the text will be highlighted
    Next
    From the notepad menu - choose Edit - Copy
    Now go back to the forum - reply and then right click in the reply box and paste
    ------------------------------------------------------------------------
     
  3. JanitorShmoo

    JanitorShmoo Thread Starter

    Joined:
    May 7, 2012
    Messages:
    2
    Yes it's the two LED lights right next to the socket.
     
  4. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    64,971
    First Name:
    Wayne
    often
    two LEDs
    1st LED is a steady green. - means its connected to an active system
    2nd LED is Amber
    often "Flickering" to when data traffic

    you say these are both ON steady even without a cable connected

    sounds like a broken adapter
    lets see the other information
     
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