depends omn what has happened to the port - if its been damaged by the way you have plugged the unit in - then i suspect that will not be covered
BUT
the cable usually has a clip on the actual connector , so is the cable that broken the clip - even so I have used many cables with the clip broken and still have a connection
lets see a few things from the PC with the cable plugged in
are there any lights on around the connector on the PC - green or yellow at all?
No -- No lights. But it is a laptop, and i don't think there were any lights ever.
any lights on the modem / router where the cable is plugged in
Yes, the ethernet port light is on where the cable is pugged in
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{Device Manager}
Post back the results in device manager
If you cannot access the internet with this PC, then you will need to copy the program across to the faulty PC
Start > control Panel {Vista set to classic view}> system > {Vista, device manager on left hand side} {XP hardware Tab, device manager button} >
windows 7
start > control panel> System and Security> Device Manager
network adaptors, click on the + > post back the devices listed there
Microsoft Virtual WiFi mini-port adaptor
Broadcom 812.11n network adaptor
Intel(R)82577LC Gigabit network connection
are there any ! ? or X No, all reported as working correctly,
post a screen shot of the device manager - network adapters
To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
To upload it to the forum, open the full reply window and use the Manage Attachments button to upload it here
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{ipconfig /all}
If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here
We would like to see the results from ipconfig /all post back the results here
-> Start
->
(XP - enter the following in the RUN box)
cmd /k ipconfig /all
->
(Vista or Windows 7 - enter the following in the Search box)
cmd /k ipconfig /all
A black box will appear on the screen -
rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste
[
b]-
Windows IP Configuration
Wireless LAN adapter Wireless Network Connection 2:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Wireless LAN adapter Wireless Network Connection:
Connection-specific DNS Suffix . : WAG160N
Link-local IPv6 Address . . . . . : fe80::9df0:4152:b6d4:33f2%13
IPv4 Address. . . . . . . . . . . : 192.168.1.100
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
Ethernet adapter Local Area Connection 2:
Connection-specific DNS Suffix . :
Link-local IPv6 Address . . . . . : fe80::98f6:34f3:2dda:aeee%12
IPv4 Address. . . . . . . . . . . : 192.168.0.5
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.0.1
Tunnel adapter isatap.{CD9E4980-162E-4106-999B-E3961F91658A}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Tunnel adapter Teredo Tunneling Pseudo-Interface:
Connection-specific DNS Suffix . :
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:3c04:2540:3f57:fe9b
Link-local IPv6 Address . . . . . : fe80::3c04:2540:3f57:fe9b%22
Default Gateway . . . . . . . . . : ::
Tunnel adapter isatap.{EF2CC3B4-8899-4625-8DCD-B3F00C9749D8}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Tunnel adapter isatap.WAG160N:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : WAG160N
C:\Users\Jinny>-----------------------------------------------------------------------[/b]
{Ping Tests}
If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here
Start> Run {search bar in Vista}> CMD to open a DOS window and type:
Type the following command
Ping {plus the number thats shown against the default gateway shown in above ipconfig /all}
Post back the results
rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste
[SIZE="5"]Unfortunately the laptop is now refusing to copy the DOS box. It only copied the last one with great difficulty. I am going to have to give up on this I'm afraid. I am pretty certain that there is a physical issue with the ethernet port. All is fine wirelessly.
I still don't see how Toshiba can say "accidental damage" when all i have done is connect the cable to the post in the normal way. you would expect it to last more than 3 months....
Thanks for trying to help....[/SIZE]
Type the following command
Ping google.com
Post back the results
rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste
Type the following command
Ping 209.183.226.152
post back results
rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste
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